Information Technology Support Specialist

2 days ago


College Station, Texas, United States Applied Research Laboratory at the Penn State University Full time
Job Title: Undergraduate Information Technology Support

The Applied Research Laboratory at Penn State University is seeking highly motivated undergraduate students to join our team as Information Technology Support Specialists. As a member of our IT Services team, you will have the opportunity to work on a variety of information technology disciplines, including computing support, networking, systems administration, helpdesk support, and cybersecurity.

Responsibilities:
  • Provide end-user support, answering phone calls and emails in a timely and professional manner.
  • Assist with technical writing and documentation of IT processes and procedures.
  • Support the installation, configuration, testing, maintenance, and support of computing and network hardware and software.
  • Assist in the development of process and equipment documentation, as well as equipment inventory and auditing.
  • Contribute to cybersecurity initiatives and assist with programming and software development tasks.
Requirements:
  • Excellent communication, customer service, technical writing, and organizational skills.
  • Strong technical skills, including configuration, installation, and support of network equipment and programming.
  • Experience with Microsoft Windows systems in a domain environment, iOS, and Linux.
Preferred Qualifications:
  • Experience with configuration, installation, and support of network equipment, as well as programming.
  • Knowledge of cybersecurity principles and practices.

The successful candidate will work up to 30 hours per week during the fall and spring semesters and 40 hours per week over the summer. A government security investigation may be required, and employment with the Applied Research Laboratory will require successful completion of a pre-employment drug screen. ARL is committed to diversity, equity, and inclusion and welcomes applications from diverse candidates.



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