Part-Time IT Support Specialist

6 days ago


College Station, Texas, United States Applied Research Laboratory at the Penn State University Full time
Job Title: Part-Time IT Support Specialist

ARL's Supply Chain Department is seeking a highly motivated and customer service-oriented individual to provide IT support for the Applied Research Laboratory at the Pennsylvania State University.

This part-time position will be responsible for providing technical assistance to users, resolving account issues, and maintaining active user accounts.

Key Responsibilities:

  • Assist users with password resets, MFA resets, and new account setup
  • Unlock suspended accounts and add/remove permissions to file exchange share spaces
  • Set up new file folder structures and create group permissions
  • Investigate application issues, perform cause analysis, and take corrective actions
  • Perform yearly audits and create/update documentation and frequently asked questions

Requirements:

  • Past success in providing technical support in a fast-paced environment
  • Demonstrated ability to work through complex problems and exercise discretion
  • Ability to express yourself and ideas successfully to others
  • Organizational skills and attention to detail

Preferred Qualifications:

  • Current secret government security clearance

This position will be fully on-site, located in State College, PA. ARL at Penn State is an integral part of one of the leading research universities in the nation and serves as a University center of excellence in defense science, systems, and technologies with a focus in naval missions and related areas.

ARL is committed to diversity, equity, and inclusion; we believe this is central to our success as a Department of Defense designated University Affiliated Research Center (UARC). We are at our best when we draw on the talents of all parts of society, and our greatest accomplishments are achieved when diverse perspectives are part of our workforce.



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