Field Service Technician

4 weeks ago

Rome, United States Arcfield Full time
Overview

Arcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and hypersonic missile support. Headquartered in Chantilly, VA with 16 global offices, Arcfield employs more than 1,500 engineers, analysts, IT specialists, and other professionals with more than 60 years of collective proven experience supporting missions in cyber and space defense, space exploration, hypersonic and nuclear deterrence and warfighter readiness. Visit arcfield.com for more details.


Responsibilities

Arcfield is seeking a Field Service Technician to handle fielding and technical support activities associated with a network security system. Candidate will be responsible for installing systems at customer sites, integrating the systems within customer infrastructure components, and supporting security approval activities. This position requires 25% to 50% travel to customer locations around the world.

 

What you’ll do

  • Once proficient with the system, primary tasking will include coordination of installation activities with customer site representatives, travel to customer sites to install/configure the system, and engagement with product development teams to maintain awareness of new security and functional features being introduced in upcoming system releases.
  • In addition to the above, support a broad range of activities including, but not limited to, functional testing, system installation prototyping, customer training, customer technical support, and system hardware staging.
  • During system installation, integrate with site infrastructure components such as email servers, file servers, time servers, PKI servers, continuous monitoring systems, VM Servers, and KVM capabilities.
  • Support installation and maintenance of engineering environment systems/networks to facilitate installation planning, customer training, and Help Desk operations.

Qualifications

You’d be a great fit if you…

  • Have a BS degree in Computer Science, Information Technology, or other related technical field with 0 to 2 years’ experience, or a High School Diploma or Associates Degree and 4 years’ experience. 
  • Have a basic working knowledge of Linux OS, Microsoft Windows, desktop applications (email, file transfer, browsers), computer networking, and VM technologies.
  • Work well both individually and in a team environment.
  • Have excellent written and verbal communication skills.
  • Must be able to quickly obtain and maintain a TS/SCI clearance.  

 

It’d be even better if you… 

  • Have a strong working knowledge of UNIX OSs, Microsoft Windows, desktop applications (email, file transfer, browsers), computer networking and protocols, Virtual Machine technologies, UNIX scripting, XML technologies/tools, Active Directory, and MS Exchange.
  • Have a basic working knowledge of Security Enhanced Linux (SE Linux).
  • Have experience with system integration, network troubleshooting, system troubleshooting, and regular expressions.
  • Have familiarity with multi-level secure system architectures and system approval processes.
  • Have a good understanding of software development processes sufficient to support collaboration with software engineering teams developing future product capabilities to better meet customer requirements.
  • Have a current active TS/SCI clearance or TS clearance with ability to obtain SCI.  

Equal Pay Act

This is the projected compensation range for this position. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, Arcfield invests in its employees beyond just compensation. Arcfield ’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long-Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections. Min: $45,747.36 Max: $79,545.78
EEO Statement

EEO

 

Arcfield proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

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