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Bilingual Training Manager

3 months ago

Boca Raton, United States Bluegreen Vacations Full time

Purpose:

The Manager, Training trains new and existing Retail Marketing associates by delivering standardized training programs. This includes leadership development and sales training with an emphasis on the development of new managers by supporting the standardized new manager training program. The Manager will deploy the new manager training program, preparing them for a successful start. They will offer leadership development, driving an improvement in performance and engagement, along with a reduction of manager and associate attrition.  Additionally, they will be responsible for executing the training roadmap and certification process to increase career path development opportunities for new and existing managers and build bench strength within the existing workforce. Training will be delivered both on site and via virtual distance learning technology.

Responsibilities:

  • Focus on newly promoted sales manager training and certification at stores of excellence
  • Assist in training duties related to new store openings both virtually and in person when requested
  • Provide “Recovery” training for solid managers currently struggling with specific leadership requirements
  • Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process.
  • Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training. Assist with interview training requirements and behavioral interviewing skills.
    • Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness.
    • Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs.
    • Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction.
      • Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity.
      • Promotes learning culture by marketing learning and development programs to internal team members.
      • Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning.
        • Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities.
        • Builds cross-functional relationships to drive training adoption and company required leadership initiatives.

          Requirements:

          • Bachelor’s Degree or Equivalent Work Experience
          • Bilingual, English and Spanish strongly preferred
          • Successful store manager for retail or similar experience
          • Record of consistent above budget sales performance
          • Demonstrated ability to build and maintain a full sales staff
          • Established record of developing direct reports for promotion
          • One-year of sales training
          • One-year leadership training experience (preferred, yet not required)
          • Ability to independently prioritize multiple projects at different locations
          • Ability to conduct research, gather information for trend analysis
          • High Quality scores as measured by Medallia, alert percentage, refund rate, and package net VPG performance
          • Strong communication and facilitation skills
          • Excellent written and verbal communication skills