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Implementation Account Manager

2 months ago

Englewood Cliffs, United States Acrisure Full time
About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary

Join our dynamic team as an Implementation Account Manager where you will play a crucial role in managing and expanding our portfolio within the employee benefits insurance space. Your focus will be on both acquiring new clients and retaining existing ones, ensuring smooth transitions and ongoing satisfaction through effective implementation and management of benefits plans.

Key Responsibilities
  • Client Management:

  • Develop and maintain strong relationships with a portfolio of clients.

  • Manage the entire client lifecycle from onboarding through renewal, ensuring a seamless transition and high levels of client satisfaction.

  • Achieve targets for new business acquisition and client retention.

  • Implementation & Setup:

  • Oversee the implementation process for new and renewing clients, including the setup of benefits administration platforms and Electronic Data Interchange (EDI) systems.

  • Coordinate and manage the application and contract processes.

  • Develop and distribute customized benefit guides and resources.

  • Facilitate the setup and rollout of benefits administration platforms, such as Employee Navigator and other external systems.

  • Open Enrollment and Compliance:

  • Strategize and implement open enrollment processes, including auditing and processing.

  • Update COBRA administration and communicate necessary changes to members.

  • Conduct necessary discrimination testing to ensure compliance with relevant laws and regulations.

  • Documentation and CRM Management:

  • Utilize our Customer Relationship Management (CRM) system to maintain detailed notes and records of client interactions and implementations.

  • Ensure all client documentation is up-to-date and accessible.

Required Skills and Qualifications

  • Bachelor's degree in Business Administration, Human Resources, or related field.

  • Minimum of 3 years' experience in client management or account management, preferably in the employee benefits or insurance industry.

  • Strong understanding of benefits administration, including EDI setup and health insurance regulations.

  • Excellent organizational and project management skills, with a proven ability to manage multiple projects simultaneously.

  • Strong communication and interpersonal skills, capable of building and maintaining productive relationships with clients and team members.

  • Proficiency in CRM software and Microsoft Office Suite.

Desirable Attributes

  • Experience with Employee Navigator or similar benefits administration platforms.

  • Knowledge of COBRA, ACA, and other compliance requirements in employee benefits.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for?employment?without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.