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Implementation Project Manager

2 months ago

Englewood, United States A2Z Sync Full time

We're growing again and need an Implementation Project Manager to join our team

A2Z Sync, a trusted advisor in the automotive industry, is an Amazon partner that transforms the sales process into a transparent experience for customers. Our cloud-based software system drives all aspects of the sales transaction, including online digital retailing, desking, digital finance menu, e-signatures, and other operational support modules.

Overview

Project Managers are responsible for leading our clients through onboarding and the implementation of our software. Team members in this position will serve as a partner to the client and will be the single point of contact gathering all necessary information following through on any deliverables. The goal of our Project Managers is to help our clients successfully transition to A2Z by providing operational, technical, and training support. As well as provide consultation on best practices and process improvements.

Our office is located in the Denver Tech Center (DTC) in Greenwood Village, CO, but this position can be 100% remote. You'll be expected to be available during core "office hours", which are based on US Mountain Time.

Responsibilities

  • Create exceptional onboarding experiences for each product implementation.
  • Serve as the primary liaison for our customers during the Implementation process to manage all aspects of the implementation lifecycle ensuring customer success.
  • Maintain and execute the project plan tracking project milestones, activities, tasks, and customer meeting minutes utilizing the Monday management system.
  • Report project progress, including deliverables, milestones, risks, and mitigation strategies to both customers, and Management.
  • Collaborate with Training to schedule client training for optimal adoption of product.
  • Develop and demonstrate a high level of understanding as to how our end users utilize our solutions to optimize their processes and gain efficiencies.
  • Collaborate with the Technical Project Manager and Customer Success Managers exchanging information including priorities, timeliness, and issues as they arise.
  • Create a daily schedule and organize yourself to deal with a high volume of inbound implementations.
  • Provide post launch support, working effectively with Client Success team members to increase usage and ensure issue resolution.
Skills and Experience

Required
  • 3 years of experience managing software development projects
  • Minimum 1 year of experience within the automotive industry
  • Experience at an automotive SaaS company
  • Demonstrated success working in a deadline driven and multi-task environment.
  • Strong understanding of dealership technology systems.
  • Passion for Client Experience and ability to be a self-starter.
  • Proven ability to complete projects according to outlined scope, budget, and timeline.
  • Ability to balance multiple assignments in a fast-paced environment.
  • Strong interpersonal and communications skills, written and verbal.
About A2Z Sync

A2Z Sync is a fast-paced and innovative automotive SaaS company seeking to make life better for our customers. We offer you a fun, casual, and collaborative culture, while fostering an environment where you work hard, see your results, and feel your impact. We are committed to our employees, and this starts with providing benefits that allow you to care for you and your family.

Mission

To make the complex journey of automotive retail simpler and more profitable.

Values
  • Customer Focus: We are passionate about our customers' success.
  • Integrity: We are transparent and honest and communicate openly.
  • Innovation: We thrive on proving the unproven.
  • Accountability: We do what we say, and we follow through.
  • Inclusivity: We value and honor diversity of opinions, experiences, and backgrounds.
  • Community: We support our team and serve our local community.
Here's how we are doing it:
  • A2Z Sync offers comprehensive medical, dental, and vision benefits.
  • We cover your STD/LTD and life insurance.
  • Matching 401k plan
  • Unlimited paid time off, including 9 paid holidays.
  • Opportunity to work with a great team where your insights and expertise will be valued.


A2Z Sync is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, basis of disability or any other federal, state or local protected class.