Site Merchandising Manager

4 days ago

Northbrook, United States Crate & Barrel Full time

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Site Merchandising Manager for Kitchen & Entertaining.

In this role, you will oversee the strategy execution and optimization of the end-to-end site experience for this specific category on the Crate & Barrel website and mobile app. They will work closely with Merchandising, Marketing & Analytics on in-season business optimizations as well as plan for future seasonal content needs.

This is a hybrid position that currently works 4 days per week in our corporate office. Monday-Wednesday is in the Northbrook office for the whole team and Thursday is either at in Northbrook (Crate HQ) or Chicago (CB2 HQ) depending on the employee’s home location and preference.


A day in the life as a Site Merchandising Manager…

Drive site execution to bring the customer online shopping experience to life and meet or exceed financial goals and drive conversionLead end-to-end full funnel category optimization strategy & execution in partnership with the teamAnalyze web metrics/reporting in order to identify opportunities to improve conversion within categoryPartner with Merchandise team to identify opportunities as well as increase sales & conversion within assigned categoryRefine sort order and filters on category pages to optimize for conversionDevelop product page ‘playbook’ strategy in partnership with team, Merchandising, Copywriters & Photo Studio partnersExecute best in class cross-sells by partnering with Product Management and external vendors, ensuring quality and coverage across categoryAbility to lead seasonal content strategy planning efforts with internal team members & cross-functional partnersPartner effectively with project managers and other team members to properly QA and test seasonal launches (content, links, page sorts) to ensure flawless executionLeads execution across design and development team of all projects within assigned categorySupport ecommerce team members with execution of promotions within the category as neededIdentify and propose new site merchandising initiatives and/or a/b testing opportunities based on current trends and competitive landscapeOwn weekly, monthly & seasonal category performance hindsights

What you’ll bring to the table…

Position requires an entrepreneurial, energetic person with a passion for our brand and deep understanding of our categoryAgile, able to anticipate future needs, develop digital strategies that drive top line growth and adapt to changing customer expectationsExceptional leadership skills to lead cross functional teams to deliver innovative digital and brand strategies that drive salesExceptional communication and technical problem solving across disciplines and departments.Strong leadership skills - able to manage multiple projects/ teams and drive concepts from initial idea through completionAbility to think strategically/analytically and act tactically with strong creative and merchandising instinctsStrong operational leadership skills and ability to drive decisions, move work forward and ensure highest quality deliverablesExceptional strategic and metrics-driven analytical skills at both the micro and macro levelsExcellent presentation and written communication skills; experience presenting to and engaging with senior and executive level audiencesExtensive knowledge of all aspects of ecommerce, key trends, agile development and customer centered design techniques, AB testing, SEO and analytics


We’d love to hear from you if you have…

5+ years working in ecommerce or digital related fieldA minimum of 5 years experience in a leadership role on large scale ecommerce websitesExperience with omnichannel retailers requiredBachelor's Degree required.1 or more years managing fast paced, digital production teams with the highest production standardsExperience with site analytics, common CMS and personalization tools and AB testing;Retail and merchandising experience is a plus.Proven ability to measure results and track accountabilities to ensure desired outcomes and ROI



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