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Merchandise Operations Specialist

2 months ago

Northbrook, Illinois, United States Crate&Barrel Full time

About Us: At Crate and Barrel, we are dedicated to creating a lifestyle that resonates with joy and purpose in modern living. With a robust team of over 8,000 associates across 130 locations in the U.S. and Canada, we work collaboratively to drive results and innovate in the home furnishings industry. Our legacy, which began in Chicago in 1962, continues to evolve as we engage millions of customers through our iconic brand.

Position Overview: We are seeking a motivated professional with a collaborative mindset to take on the role of Merchandise Operations Coordinator. This position plays a crucial role in enhancing company sales growth and profitability by streamlining organizational processes through precise management of item, retail, and purchase order data.

Key Responsibilities:

  • Manage SKU setup and maintenance for a designated product category, including product development and photo samples.
  • Generate vendor purchase orders and oversee all related communications with vendors.
  • Coordinate with vendors on purchase order modifications, ensuring timely updates with Planning teams to meet shipping schedules and inventory requirements.
  • Prioritize and execute SKU and PO creation as directed by cross-functional teams.
  • Ensure data integrity is maintained to support accurate sales tracking and reporting.
  • Standardize processes and data elements for efficiency.
  • Identify and resolve data integrity issues, escalating as necessary to business and IT stakeholders.
  • Assist in onboarding new associates and facilitate cross-training initiatives.

Qualifications:

  • Minimum of 1 year of experience in merchandising or a related field.
  • Bachelor's degree is preferred.
  • Proficiency in Excel and Google applications is advantageous.
  • Results-driven with a focus on timely processing of SKU requests and adherence to service level agreements.
  • Strong attention to detail while maintaining operational efficiency.
  • Proactive in identifying data issues and proposing effective solutions.
  • Communication Skills: Ability to articulate complex business requirements clearly in both written and verbal formats.
  • Effective and timely communication with all associates and business contacts.
  • Team Collaboration: Fosters a strong sense of teamwork and demonstrates flexibility to assist others in meeting deadlines.
  • Customer Service Orientation: Proven ability to deliver high-quality service and support to internal teams, planning teams, agents, and vendors.
  • Technical Skills: Proficient in Business Objects, Excel, Access, and Google. Capable of learning company operating systems and merchandising processes quickly.
  • High proficiency in compiling and summarizing extensive data in a clear and concise manner.

Crate and Barrel is committed to providing reasonable accommodations to individuals with disabilities. We are an equal opportunity employer, considering applicants for all positions without regard to any protected status. We participate in E-Verify to confirm work authorization in the U.S.