Technical Coordinator

3 weeks ago

Chesapeake, United States Alfa Laval Full time

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. 

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

The Technical Coordinator provides technical support relating to repair work for Decanter (DEC) / Separation (SEP) product lines as required. This position provides technical support to the inside sales/customer, order/shop coordinators, shop team members, and to Alfa Laval representatives and end users. Key areas include: problem solving of repair issues and troubleshooting of customer equipment encompassing multiple product lines handled.  Continually seek ways to improve the repair processes and techniques.        

In this role, you’ll have the opportunity to problem solve repair issues encompassing multiple product lines handled, serve as the primary contact for customer technical support and troubleshooting of customer equipment, provide direct support to outside sales for expedited requests and information, and continually seek ways to improve the repair processes and techniques.

As a part of the team, you will:

  • Research customer equipment in proprietary systems to confirm accuracy of parts

  • Assist with test inspections with customers.
  • Provide input / guidance for repairs covering multiple product lines serviced.
  • Utilize One4AL, BPCS programs, Jeeves, Installed Base, SALLY, CAS and OPTO, TEAMS, etc., to find information and to update modifications made on equipment.
  • Request and provide drawings, research repair history, trouble shoot, and redesign of equipment.
  • Assist with developing and providing repair procedures covering multiple product lines.
  • Communicate technical repair information to workshop team leads and to end users.
  • Procure Engineering support as required and when needed for direction.
  • Provide technical support and drawing interpretation for outside vendors and shop during repairs.
  • Positive participation in ALPS and improvement initiatives
  • Perform other duties as directed by Management
  • Make sales calls to customer sites as needed to maintain business, assist in future business, provide on-site technical support and establish business with new customers as needed.

ORGANIZATIONAL COMPONENTS

The Technical Coordinator reports directly to Service Center Manager. The Technical Coordinator functions with minimal supervision, works with all Team Leaders to provide solutions, solve problems, provide a positive customer experience, and to meet KPI’s.

KEY PERFORMANCE MEASURES

1. Service Centers’ Factory Result

2. Length of time to quote customer

3. Total repair turnaround time

4. Days Sales Outstanding

5. Warranty claims (closure in a timely manner)

KEY COMPETENCIES NEEDED

  • Drive for result

  • Leading others and self

  • Judgement & Decision Making

  • Customer Focus

  • Learning Ability

  • Networking & Influencing

  • Acumen

  • Agility                                            

What you know:

You have a High School or GED equivalent with five years hands-on experience with inspection and repairing/reconditioning in a manufacturing, job shop or customer service environment desirable.

Knowledge, Skills, Abilities and Attributes Desired in Candidate:

  • Strong Customer Service skills
  • Ability to read and work from blueprints
  • Ability to prioritize work and meet deadlines
  • Strong communication and respectful interpersonal skills both written and verbal
  • Demonstrate ability to perform effectively within a team environment
  • Strong understanding of machining and welding techniques
  • Ability to work within stressful situations
  • Fundamental knowledge of standard word processing software and spreadsheets

PHYSICAL & ENVIRONMENTAL FACTORS

  • Position is based in an office environment with approximately 50% of the time in the machine shop, welding area or assembly area. There is the possibility of coming into contact with residues of customers’ products.

  • OTHER REQUIREMENTS

    Some travel within the USA to visit customers or other Service Centers; meetings; training.

    Occasional requirements to travel outside of the USA to visit customers; training; meetings.

What's In It For You

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.  The hourly pay for this role is typically $23.00 - $33.00.

Alfa Laval is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO/Vet/Disabled Employer

  • Antenna & General Maintenance Worker

    2 months ago

    Chesapeake, United States Oneida Technical Solutions Full time

    Job DescriptionJob DescriptionOneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly owned subsidiary of Oneida...

  • Antenna & General Maintenance Worker

    4 weeks ago

    Chesapeake, United States Oneida Technical Solutions Full time

    Job DescriptionJob DescriptionOneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly owned subsidiary of Oneida...

  • System Administrator

    2 months ago

    Chesapeake, United States Oneida Technical Solutions Full time

    Job DescriptionJob DescriptionOneida Technical Solutions, LLC (OTS), was founded in 2014 and has established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across complex, highly regulated, and highly secure environments.Our innovative cyber capabilities and programs have made us trusted partners for...

  • Travel Assistant

    3 days ago

    Chesapeake, United States MI Technical Solutions Full time

    Job DescriptionJob DescriptionJob Summary: MI Technical Solutions is looking for a Travel Assistant responsible for all aspects of travel arrangements and submittal of travel documentation. The candidate will submit travel requests, schedule hotel, flight, and car rentals, provide itineraries, and complete travel claims. An understanding of Joint Travel...

  • Technical Recruiter

    2 weeks ago

    Chesapeake, United States ENGINEERING SERVICES NETWORK, Inc. Full time

    Job DescriptionJob DescriptionResponsibilities:Recommend and implement recruiting strategies to ensure ESN Inc. remains competitive in the market and attracts top talent to best support Operations and Business Development requirementsWork to identify, drive and update recruiting processes designed to improve efficiencies and create a positive recruiting...

  • Technical Recruiter

    2 weeks ago

    Chesapeake, United States Engineering Services Network Full time

    Responsibilities: Recommend and implement recruiting strategies to ensure ESN Inc. remains competitive in the market and attracts top talent to best support Operations and Business Development requirements Work to identify, drive and update recruiting processes designed to improve efficiencies and create a positive recruiting experience for hiring managers...

  • Technical Recruiter

    5 days ago

    Chesapeake, United States Engineering Services Network Full time

    Responsibilities: Recommend and implement recruiting strategies to ensure ESN Inc. remains competitive in the market and attracts top talent to best support Operations and Business Development requirements Work to identify, drive and update recruiting processes designed to improve efficiencies and create a positive recruiting experience for hiring managers...

  • Technical Recruiter

    2 weeks ago

    Chesapeake, United States ENGINEERING SERVICES NETWORK, Inc. Full time

    Job DescriptionJob DescriptionResponsibilities:Recommend and implement recruiting strategies to ensure ESN Inc. remains competitive in the market and attracts top talent to best support Operations and Business Development requirementsWork to identify, drive and update recruiting processes designed to improve efficiencies and create a positive recruiting...

  • Satellite Communications Telecom Maintenance Tech

    2 weeks ago

    Chesapeake, United States Oneida Technical Solutions Full time

    Job DescriptionJob DescriptionOneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher...

  • Proposal Coordinator

    2 weeks ago

    Chesapeake, United States INIT MENA Full time

    INIT Innovations in Transportation, Inc. is an established and industry-leading provider of advanced management systems for public transit. This position is responsible for working closely with the international sales team to provide pre-sales support. The position is based out of our North American headquarters (Hybrid) in Chesapeake, VA. Primary...

  • Administrative Assistant

    4 days ago

    Chesapeake, United States MI Technical Solutions Full time

    Job DescriptionJob DescriptionWho we are: MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of talented employees that provide diversified engineering and technical support services since 2004! Our team works tirelessly to build a respected, results-oriented brand. We are headquartered in Chesapeake, VA with employees...

  • Technical Support Engineer

    1 month ago

    Chesapeake, United States ZZ Servers Full time

    Job DescriptionJob DescriptionTechnical Support EngineerAre you self-starter who is passionate about technology, Linux and Internet security? Are you looking to work with an ambitious team that will test and grow your skills? Would you like to get appreciated for your hard work and performance? Would you like to work with a team who is as much family as it...

  • Administrative Assistant

    1 month ago

    Chesapeake, United States MI Technical Solutions Full time

    Job DescriptionJob DescriptionJob Summary: Oversees day-to-day organizational tasks and facilitating efficient communication across an entire office or specific department. Responsibilities:Provide administration and communications support to staff members. Such support will include but is not limited to answering and directing telephone calls, monitoring...

  • Administrative Assistant

    4 days ago

    Chesapeake, United States MI Technical Solutions Full time

    Job DescriptionJob DescriptionJob Summary: Oversees day-to-day organizational tasks and facilitating efficient communication across an entire office or specific department. Responsibilities: Provide administration and communications support to staff members. Such support will include but is not limited to answering and directing telephone calls, monitoring...

  • Program Coordinator

    2 months ago

    Chesapeake, United States DEFTEC Corporation Full time

    Job DescriptionJob DescriptionProgram CoordinatorDEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. Our clients' critical missions inspire us, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and...

  • Program Coordinator

    2 months ago

    Chesapeake, United States DEFTEC Corporation Full time

    Job DescriptionJob DescriptionProgram CoordinatorDEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. Our clients' critical missions inspire us, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and...

  • Infusion Clinical Coordinator

    2 weeks ago

    Chesapeake, United States Sentara Healthcare Full time

    City/StateChesapeake, VAOverviewWork ShiftFirst (Days) (United States of America)Sentara Home Care Services - Chesapeake is now seeking an Infusion Pharmacy Coordinator!Hours: Monday-Friday, 8:00am - 4:30pm and 9:30am - 6:00pm.**THIS IS A ROTATING SHIFT THAT WILL CHANGE WEEKLY**This position is administrative and will consist of answering phones, processing...

  • Senior Marine Electrical Engineering Technician

    21 hours ago

    Chesapeake, United States Advanced Technical Staffing Solutions Full time

    Atss has a client in, Washington, looking for a Senior Marine Electrical Engineering Technician Company Background Investigation, U.S. Citizenship, CAC, and a confidential security clearance is required for this position. Position Description: Remote/HybridTMMG is seeking a senior level Electrical Engineer or Marine Electrical Engineering Technician to...

  • Infusion Clinical Coordinator

    1 month ago

    Chesapeake, United States Sentara Full time

    City/State Chesapeake, VA Overview Work Shift First (Days) (United States of America) Sentara Home Care Services - Chesapeake is now seeking an Infusion Pharmacy Coordinator! Hours: Monday-Friday, 8:00am - 4:30pm and 9:30am - 6:00pm. **THIS IS A ROTATING SHIFT THAT WILL CHANGE WEEKLY** This position is administrative and will consist of answering phones,...

  • Technical Trainer

    2 months ago

    Chesapeake, United States STRATASCORP Full time

    At StratasCorp, our mission strives to put employees first while still being recognized as a leader in the Department of Defense Information Technology sector. We believe in a continuing pursuit of customer satisfaction and operational excellence while exceling in service innovation. We are looking for employees who value corporate culture, leadership,...