Front Office Supervisor

1 month ago

Arlington, United States Embassy Suites by Hilton Crystal City National Airport Full time
Description

Embassy Suites by Hilton Crystal City National Airport is seeking a Front Office Supervisor to join the Front Office team 

This hotel is located Between DCA airport and the Pentagon Find us less than two miles from Reagan National Airport, with a free shuttle there and back

Our ideal candidate would have at least 2 years' experience as a Guest Service Agent or already in a front office supervisory role. Hilton experience preferred. 

Shift Pattern: Full availability and flexibility (AM/MID/PM) (weekdays, weekends, and holidays as needed) 

Pay Rate: $24.00 per hour 

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO)   Go Hilton travel discount program  Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development  Team Member Resource Groups Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Schedule, assign daily work, lead pre-shift meetings, inform and train team members Monitor, observe and assist in evaluating team member performance Monitor lobby traffic and adjust staffing accordingly Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

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