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Front Office Manager

2 months ago

Arlington, Virginia, United States Remington Full time
Job Overview

Key Responsibilities
  • Oversee the staffing of front office personnel, which includes interviewing, hiring, training, supervising, and scheduling front desk agents, front office supervisors, guest service aides, concierge staff, and PBX operators.
  • Possess a comprehensive understanding of the roles and responsibilities of Front Office staff and be prepared to perform their duties as needed.
  • Effectively manage and utilize the MICROS system at the front office, ensuring accuracy in all daily transactions and less frequent operations.
  • Review and check AM and PM discrepancy reports with precision.
  • Maintain communication with Housekeeping and Engineering Departments regarding guest room statuses, requests, and maintenance needs, ensuring efficient processing of guest inquiries.
  • Welcome and interact courteously with guests, efficiently handling check-ins and check-outs, addressing inquiries, and assisting with various guest needs.
Location Overview

The Holiday Inn Arlington at Ballston is situated in a lively urban area, conveniently located near popular attractions and public transportation options. Guests can enjoy a smoke-free environment with well-appointed rooms featuring modern amenities such as flat-screen TVs, coffee makers, and refrigerators. The hotel also offers complimentary high-speed internet, shuttle services, extensive meeting facilities, a 24-hour fitness center, a seasonal outdoor pool, and an on-site restaurant.

Candidate Profile

Ideal Qualifications
  • Ability to effectively manage high-pressure situations and engage with dissatisfied guests in a calm manner.
  • Strong work ethic and self-motivation.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays.
  • A collaborative spirit, thriving in a team environment focused on delivering exceptional guest experiences.