Orlando - Client Advisor

3 weeks ago

Orlando, United States Richemont Full time

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

 

Client Advisor

Panerai | Orlando, FL

Reports to: Boutique Manager

 

Role Overview

Reporting to Panerai Boutique Manager, the Client Advisor is responsible for achieving the personal sales target as well as contributing to the achievement of the boutique’s objectives, developing the client panel and establishing best in class customer’s experience by delivering high operational and service standards, while adhering to Panerai procedures and policies.

 

Client Advisor acts as an ambassador of Panerai’s image in the boutique and during off-site events.

 

Responsibilities (or Mission)

  1. SALES

 

  • Consistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management
  • Support in achieving/exceeding Boutique overall target
  • Actively participate to the briefings and contribute to the development of the Boutique performance
  • Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony 
  • Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities
  • Identify and customer’s needs to suggest and promote products accordingly 

 

  1. BRAND & PRODUCTS KNOWLEDGE

 

  • Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers
  • Develop a good understanding of competition and luxury industry through self-learning and trainings
  • actively participate to all brand’s training sessions

 

  1. BOUTIQUE OPERATIONS & MAINTENANCE

 

  • As brand ambassador, always show an impeccable presentation, according to our guidelines
  • Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…)
  • Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…)
  • Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…)
  • Assist with special projects when needed

 

  1. CRM

 

  • Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets
  • Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives
  • Applies CRM relational strategy as per Headquarters’ guidelines
  • Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events

 

  1. CUSTOMERS SERVICE

 

  • Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale
  • Ensure seamless customers experience when handling SAV requests
  • Ensure customers’ requests are followed up and solved in due time (call back…)

 

Client Advisor can perform other duties as determined by Boutique Manager.

 

Key Performance Indicators
  • Individual sales target
  • Transformation rate
  • Average Price
  • CRM KPI’s (data quality and volume…)
  • Mystery Shopping

 

Qualifications

  • Minimum of 2 years in the luxury retail industry, in a sales function
  • Strong sense of luxury service and aesthetics
  • Fluent in English, additional language skills are a plus
  • Result and action oriented
  • Strong selling skills
  • Team player with good interpersonal competences and empathy
  • Curious and self-motivated, with excellent customer service mindset
  • Strong attention to detail with ability to handle multiple tasks simultaneously
  • Excellent communicator, able to develop a network
  • Excellent computer skills

 

 

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.


We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

 

At Richemont, We Craft the Future

 

Salary will be determined based on relevant skills and experience.

 

  • Caregiver - Orlando

    3 days ago

    Orlando, Florida, United States Senior Helpers - Orlando Full time

    Job DescriptionWe are seeking a compassionate and dedicated Caregiver to join our team at Senior Helpers - Orlando. As a Caregiver, you will have the opportunity to make a meaningful difference in the lives of our clients, providing them with the care and support they need to live independently.Key Responsibilities:Provide personal care services, including...

  • Financial Services Advisor I

    2 weeks ago

    Orlando, Florida, United States Orlando Health Full time

    Position Overview:Orlando Health Orlando Regional Medical Center (ORMC)With a legacy of over a century, Orlando Health Orlando Regional Medical Center (ORMC) stands as a cornerstone of healthcare in Central Florida. As the leading hospital within the Orlando Health system, it is recognized as one of the largest tertiary care facilities in the region,...

  • Dutch Transcriber at Orlando

    3 months ago

    Orlando, United States Orlando Full time

    Job DescriptionJob DescriptionProductive Playhouse is seeking Dutch Transcribers to join our transcription team in our Orlando, FL office! Interested in working for a growing company with great work-life balance in a position with no walk-ins, customers, or phone calls? Come apply with us today!**Productive Playhouse is willing to provide temporary...

  • Swedish Transcriber at Orlando

    3 months ago

    Orlando, United States Orlando Full time

    Job DescriptionJob DescriptionProductive Playhouse is seeking Swedish Transcribers to join our transcription team in our Orlando, FL office! Interested in working for a growing company with great work-life balance in a position with no walk-ins, customers, or phone calls? Come apply with us today!**Productive Playhouse is willing to provide temporary...

  • Danish Transcriber at Orlando

    3 months ago

    Orlando, United States Orlando Full time

    Job DescriptionJob DescriptionProductive Playhouse is seeking Danish Transcribers to join our transcription team in our Orlando, FL office! Interested in working for a growing company with great work-life balance in a position with no walk-ins, customers, or phone calls? Come apply with us today!**Productive Playhouse is willing to provide temporary...

  • Pre-Owned Vehicle Technician

    2 days ago

    Orlando, Florida, United States Luxury Orlando Imports, Inc. Full time

    About the RoleWe are seeking a skilled Pre-Owned Vehicle Technician to join our team at Luxury Orlando Imports, Inc. As a key member of our service department, you will be responsible for performing vehicle repair and maintenance work to the highest standards, ensuring customer satisfaction and loyalty.Key ResponsibilitiesPerform vehicle repair and...

  • President of Orlando Market Operations

    2 weeks ago

    Orlando, Florida, United States Latitude Legal Full time

    Position Overview: Are you an accomplished attorney in the Orlando region with aspirations to transition from traditional legal practice to a leadership role in a prestigious global firm? Latitude Legal is on the lookout for a dynamic individual to spearhead our Orlando office, co-owning the local operating entity while driving its growth and success.Key...

  • Roofing Sales Advisor

    2 months ago

    Orlando, United States Honest Abe Roofing of Orlando, FL Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany carCompany partiesEmployee discountsOpportunity for advancementTraining & development Honest Abe Roofing Orlando is looking to add a Roofing Sales Advisor to our team. As a Roofing Sales Advisor, you will play a crucial role in generating new business and maintaining strong...

  • New Opportunity

    1 week ago

    Orlando, United States Trajan Wealth LLC Full time $100,000 - $250,000

    Job DescriptionJob DescriptionJob purposeTrajan® Wealth, with nearly $2 billion in Assets Under Management (AUM) and Assets Under Advisement (AUA), is thrilled to announce a rare and prestigious opportunity for a seasoned Financial Advisor. As one of the fastest-growing Registered Investment Advisor (RIA) firms in the nation, we are expanding our footprint...

  • Automotive Service Advisor

    5 days ago

    Orlando, Florida, United States Orlando Automotive LLC, Fountain Automotive LLC Full time

    Job OverviewWe are a family-owned and operated new car dealership, seeking an experienced Service Advisor to join our team at Orlando Automotive LLC and Fountain Automotive LLC.Key Responsibilities:Provide exceptional customer service and ensure a positive ownership experience.Work closely with our technicians to diagnose and repair vehicles in a timely and...

  • Financial Services Advisor

    2 weeks ago

    Orlando, Florida, United States Orlando Health Full time

    Position Overview:Key Responsibilities:The Financial Counselor plays a crucial role in assisting patients and their families by providing a range of services aimed at ensuring that the payment collection process is thoroughly communicated and as seamless as possible.Core Duties: - Recognizes the significance Orlando Health places on delivering outstanding...

  • Lead Financial Advisor

    2 weeks ago

    Orlando, Florida, United States Orlando Health Full time

    Position Overview:At Orlando Health, we are a collective of unique individuals dedicated to providing assistance, healing, and hope to our community. With a rich history spanning over a century, we have evolved into a comprehensive healthcare system, encompassing 3,900 beds and serving over 142,000 inpatients and 3.9 million outpatient visits annually. Our...

  • Korean Speaking Caregiver

    14 hours ago

    Orlando, Florida, United States Right at Home Orlando Full time

    About the JobWe are seeking a compassionate and skilled Korean speaking caregiver to join our team at Right at Home Orlando. As a caregiver, you will play a vital role in providing personalized care and support to our clients in the comfort of their own homes.Job SummaryThis is a non-skilled home care services position that requires a high level of empathy...

  • CNA and HHA Opportunities in Orlando, Florida

    3 months ago

    Orlando, Florida, United States HomeWell Care Services of Orlando Full time

    Are you a compassionate Home Health Aide (HHA) or Certified Nursing Assistant (CNA) who finds fulfillment in providing home care? You're precisely who we want to join our collaborative, supportive team. This isn't just a job; it's an opportunity to profoundly impact lives, creating comfort and happiness in the homes of those you care for. Ready to make a...

  • Financial Services Advisor

    2 weeks ago

    Orlando, Florida, United States Orlando Health Full time

    Position Overview:At Orlando Health, we pride ourselves on our commitment to excellence and our dedication to serving our community. As a leading healthcare organization, we provide comprehensive care through our extensive network of facilities, ensuring that we meet the diverse needs of our patients.Role Summary:The Financial Counselor plays a crucial role...

  • Senior Financial Advisor

    2 weeks ago

    Orlando, Florida, United States Orlando Health Full time

    Position OverviewOrlando Health's Howard Phillips Center is on the lookout for a skilled Senior Financial Advisor. This role is pivotal in developing, implementing, and enhancing financial assessments, methodologies, accounting practices, reporting, fundraising initiatives, and other finance-related functions.Key Responsibilities:Proven expertise in...

  • Pre-Owned Vehicle Technician

    3 weeks ago

    Orlando, United States Luxury Orlando Imports, Inc. Full time

    AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles,...

  • Client Advisor

    2 months ago

    Orlando, United States Moncler Spa Full time

    POSITION OVERVIEW: Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires and personal style. Create the ultimate client experience that will cultivate client relationships that are maintained, while achieving/exceeding individual and store goals. RESPONSIBILITIES: Engage with clients...

  • Sales Manager

    4 weeks ago

    Orlando, United States Universal Orlando Resort Full time

    Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. Some remote opportunities are available within specific departments. There are also roles that require being on-site full time. You’ll learn more about this...

  • Orlando Market President

    4 days ago

    Orlando, Florida, United States Latitude Legal Full time

    About the RoleWe are seeking an experienced and successful attorney to lead and manage our Orlando office as a Market President. As a key member of our team, you will be responsible for driving business growth and success in the Orlando market.Key ResponsibilitiesLead and manage our Orlando office, driving business growth and successDevelop and maintain...