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Principal Quality Assurance Specialist
4 months ago
DTE is one of the nation's largest diversified energy companies. Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century. And as Michigan's largest source of renewable energy, we're creating a cleaner, healthier environment to power our future. We're also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.
But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities. When you join us, you'll be part of a team that welcomes, recognizes, and celebrates differences and values everyone's health, safety, and wellbeing. Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.
Testing Required: Not Applicable
Apply by: No later than May 28, 2024
Location: Detroit - Downtown Headquarter - Walker Cisler Building or Grand Rapids
Bidding Restriction: 1 Year
On-Site Role: Must be available to work on-site at this assigned work location.
Emergency Response: Yes - Must be available to perform a primary assignment in support of DTE's emergency response to storms or other events that impact service to our customers.
Job Summary
- Responsible for planning, monitoring and managing of Quality Assurance and Quality Control within the organization (which may include cross- functional project teams). Responsible for establishing and maintaining quality standards of existing products and services, as well as developing programs to focus employees, contractors and vendors on quality improvement. Develops sustainable, repeatable and quantifiable business process improvements. May mentor, provide guidance and direction to less experienced staff. Develops implements and manages Quality Assurance / Quality Control goals, measures, targets and budgets. Communicates clearly to the Staff on performance of the organization. This position requires traveling up to 30% - 40% of the time.
Key Accountabilities
- Assess the organization through audits, inspections, examinations, surveillances and review of corrective action documents.
- Review DTE, contractor and vendor quality plans, FMEA plans and risk management plans to ensure adherence to standards, monitor those plans to ensure compliance.
- Provide immediate feedback to organization leaders on matters concerning quality.
- Provide routine updates to the business unit leadership, and staff, on matters concerning quality.
- Develop Quality Metrics for the organization and coordinates trending of Quality Assurance activities.
- Represent the company effectively in daily contacts with regulators, internal / external customers, contractors and vendors.
- Develop policies, procedures and methods to check service, product, material, components and/or operational quality, and improve same.
- Research best business practices within and outside the business unit/organization to establish or refine benchmark data.
- Collect and analyze process data to initiate, develop and recommend business practices and procedures that focus on increased productivity, reduced cost, or enhancements in service or business unit outputs.
- Determine how new information technologies could support Quality Assurance.
- Perform analytical work with regard to quality and business improvement initiatives.
- Work with business unit personnel in documenting business needs and supporting business cases on large-scale initiatives.
- Develop and conducts presentations to a wide spectrum of audiences (including senior-level business unit or Corporate management) pertaining to project, quality, business process improvement or customer satisfaction issues.
- Perform Quality Audits and surveillances to ensure compliance with standards.
- Perform planned and ad hoc Supplier Quality Audits on high-risk vendors (Travel required)
Minimum Education & Experience Requirements
- Bachelor's degree and four years of project management or quality management experience
- Or completion of an Associate's degree plus six years project management or quality management experience
- Or High School Graduate plus ten years project management or quality management experience
Other Qualifications
Preferred
- Black Belt or Green Belt or Yellow Belt
- Knowledge of ISO 9001 Quality Standards
- Experience in implementing Quality Management Systems or obtaining ISO 9001 Certification
- Experience in obtaining ASME Code and NBIC Stamps as well as experience in the Joint Review process.
- Lead Auditor Certifications per ANSI N45.2.23 and NQA1 for Nuclear as well as ISO 9001 for suppliers and ISO17025 for calibration and laboratory services.
- ASQ Certified Inspector or Quality Auditor
- Experience in performing supplier/vendor audits, surveillance's, and vendor surveys
- Experience in operations, maintenance, engineering or plant support
Other Requirements
- Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others and has good listening skills, consistent with the ability to present results of projects & research to senior & executive-level Corporate management.
- Proficiency in business unitrelevant software applications, such as Maximo, SAP, Microsoft Office sufficient to apply/support them with minimal instruction or guidance
- Analytical & problemsolving skills consistent with the ability to identify key issues from a broad range of alternatives, and recommend optimal solutions for various situations.
- Ability to conduct effective & efficient meetings; manages meetings with optimal results.
- Flexibility & the ability to work with shifting priorities; embrace new/evolving responsibilities.
- Balance multiple demands in a positive and even-handed fashion; displays a calm demeanor under pressure.
- Well-developed organization and planning skills (typically acquired through at least four years of experience).
- Promote an atmosphere conducive to the open exchange of new ideas, and alternatives to orthodox approaches.
- Deal effectively with resistance; takes positive steps to avoid the recurrence of errors through constructive critique.
- Possession of valid Driver's license
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