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2 months ago
Seoul Semiconductor's Automotive division is on the lookout for a Quality Assurance Specialist to spearhead customer engagements and collaborate with internal teams in addressing product quality inquiries. The company is a leading manufacturer of innovative LED lighting and display solutions tailored for the automotive sector. In this pivotal role, the individual will leverage their technical expertise to support both the growth and maintenance of the customer base in the North American market.
Key Responsibilities
- Act as the primary contact for quality-related matters concerning LEDs and LED modules in North America.
- Facilitate customer interactions, oversee reporting, and resolve issues effectively.
- Collaborate with the factory quality team and R&D to prepare reports, analyze data, and summarize findings to support positive outcomes.
- Deliver technical presentations and updates on ongoing issues to stakeholders.
- Develop strategies, set priorities, and create action plans in close cooperation with the factory customer service team to address quality concerns.
- Provide guidance on best manufacturing and assembly practices to mitigate issues at customer locations and internally.
- Assist during factory audits and manage Product Change Notifications (PCNs).
- Establish and nurture trusting relationships with key engineers and decision-makers.
- Encourage a culture of continuous improvement within the organization.
- Offer occasional technical support to existing clients and cultivate new relationships with potential customers.
Qualifications
- Bachelor's or Master's Degree in an Engineering discipline (electrical, mechanical, material science) or equivalent practical experience.
- A minimum of 5 years of experience in the automotive quality sector, particularly in relation to LEDs.
- At least 5 years of experience in manufacturing (wafer/packaging), reliability testing, and/or failure analysis within the Semiconductor or LED industries.
- Familiarity with failure analysis techniques and terminology (C-SAM, SEM, TEM, FTIR, FIB, EDX, X-ray, etc.).
- Knowledge of automotive quality standards (IATF 16949, ISO 9001, ISO 14001) and statistical analysis.
- Professional certifications (CMQ, ASQ, etc.) are advantageous.
- Strong understanding of problem-solving methodologies such as 8D analysis and 5 Whys, along with statistical process control principles.
- Familiarity with key photometric parameters of LEDs and thermal management in automotive lighting applications is a distinct advantage.
- Proficient in MS Office tools, particularly Excel, PowerPoint, and Outlook; experience with CRM systems is a plus.
- Willingness to travel occasionally for customer visits, conferences, and internal meetings.
Skills and Attributes:
- Self-motivated and dynamic team player with a high-performance mindset, capable of leading within a successful global organization with minimal supervision.
- Exceptional communication and cross-cultural skills, adept at engaging with global customers, international colleagues, and business partners.
- Knowledge of the Korean and/or Vietnamese language is a plus.
- Strong analytical and problem-solving capabilities.
- Ability to work under pressure and manage stressful situations with clients.
- Flexibility to adapt to changes and thrive in a fast-paced work environment.
