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Customer Care Manager

3 months ago

Mission, United States Lynchburg Regional Business Alliance Full time
  • Join Our Team as a Customer Care Manager and Make a Difference
  • Fortress Foundation Solutions are looking for a Customer Care Manager who will oversee our Customer Care department, ensuring that every customer interaction is memorable and that sales leads are effectively converted and scheduled.
  • Recruit, select, onboard, and train new team members.
  • Document and communicate all support interactions, handle data entry, mailers, and outbound campaign calls.
  • Meet or exceed KPI goals for lead conversions and appointment runs.
  • Be an ambassador and guardian of our company culture.
  • Holder of an associate's or bachelor’s degree in business or a related field (preferred) with 2+ years of experience in customer service or call center management, OR a combination of education and experience demonstrating a proven track record.
  • Elevate your career as a Customer Care Manager with us and contribute to creating unforgettable customer experiences.