Customer Service Representative

3 weeks ago


Mission, Texas, United States PostNet Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at PostNet. As a key member of our staff, you will be responsible for providing exceptional customer service, operating store equipment, and assisting with sales and marketing initiatives.

Key Responsibilities
  • Assist customers with all store services and products
  • Operate the point-of-sale system, copiers/printers, rental computers, and other store equipment
  • Process customer sales through the point-of-sale system
  • Up-sell, cross-sell, and actively participate in marketing and promotional initiatives
  • Open and close the center, cash register, and other center systems
  • Assist management in maintaining, ordering, and stocking inventory
  • Maintain the center consistent with established standards
  • Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Requirements
  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking - must have the ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Outstanding time management and organizational skills
  • A high school diploma or equivalent required
  • Valid driver's license required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
  • Ability to work flexible hours
  • Some supervisory skills preferred
  • Notary Public certification may be required
Physical and Safety Requirements
  • Must be able to stand behind a sales counter for extended periods of time
  • Must be able to lift at least 50 pounds
  • Must be able to communicate clearly with customers by email, by phone, and in-person
  • May be required to operate a motor vehicle
  • Must perform all duties in a safe and efficient manner
Compensation

$8.00 - $11.00 per hour

We offer careers for everyone, whether you are just starting out, looking for that next great growth opportunity, or seeking a change. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team.



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