Customer Coordinator
4 weeks ago
Responsibilities:
-Return incoming phone calls and emails, (average of 40 -50 calls - 20 emails per day)
-Ask the right questions to find out what the customer needs
-Take good notes, document conversations, and use CRM and other platforms to record info.
-Know and manage multiple service techs calendars and set appointments
-Gather and document and organize all pertinent information related to incoming calls
-Appointments need to be confirmed the day before by phone call
-Know the geography and locations we service
-Return all phone calls and emails with good etiquette and penmanship
Skills and Experience:
-Ability to handle stress
-Ability to follow directions
-Must work quickly, but with an attention to detail
-Accurate time management and organization
-Ability to multi-task and complete assignments
-Glass, Glazing or construction experience would be preferred
Company paid health benefits, PTO and monthly profit sharing .
If you are interested please send an email telling me about your relevant experience along with a copy of your resume. We look forward to hearing from you
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