Customer Coordinator
1 month ago
This role plays a critical interaction between our customers and operations and must be accurate with notes and details while communicating information in a time sensitive manner.
Must be able to handle two or three things at once with a sense of follow through. Previous experience in the glass industry is a huge plus and could start you out making more moneyResponsibilities:
- Return incoming phone calls and emails, (average of calls 20 emails per day)
- Ask the right questions to find out what the customer needs
- Take good notes, document conversations, and use CRM and other platforms to record info.
- Know and manage multiple service techs calendars and set appointments
- Gather and document and organize all pertinent information related to incoming calls
- Appointments need to be confirmed the day before by phone call
- Know the geography and locations we service
- Return all phone calls and emails with good etiquette and penmanship
Skills and Experience:
- Ability to handle stress
- Ability to follow directions
- Must work quickly, but with an attention to detail
- Accurate time management and organization
- Ability to multi task and complete assignments
- Glass, Glazing or construction experience would be preferred
If you are interested please send an email telling me about your relevant experience along with a copy of your resume.
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