Customer Coordinator

1 month ago


Portland, Oregon, United States Town and Country Glass Full time
We are an established local glass shop currently looking for an organized, practical, and action-oriented Customer Coordinator.

This role plays a critical interaction between our customers and operations and must be accurate with notes and details while communicating information in a time sensitive manner.

Must be able to handle two or three things at once with a sense of follow through. Previous experience in the glass industry is a huge plus and could start you out making more money

Responsibilities:

  • Return incoming phone calls and emails, (average of calls 20 emails per day)
  • Ask the right questions to find out what the customer needs
  • Take good notes, document conversations, and use CRM and other platforms to record info.
  • Know and manage multiple service techs calendars and set appointments
  • Gather and document and organize all pertinent information related to incoming calls
  • Appointments need to be confirmed the day before by phone call
  • Know the geography and locations we service
  • Return all phone calls and emails with good etiquette and penmanship

Skills and Experience:

  • Ability to handle stress
  • Ability to follow directions
  • Must work quickly, but with an attention to detail
  • Accurate time management and organization
  • Ability to multi task and complete assignments
  • Glass, Glazing or construction experience would be preferred
Company paid health benefits, PTO and monthly profit sharing .


If you are interested please send an email telling me about your relevant experience along with a copy of your resume.

We look forward to hearing from you
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