Customer Coordinator

6 days ago


Portland, United States Town & Country Glass Full time
Job DescriptionJob Description

Town & Country Glass (www.tandcglass.com) has been faithfully serving the Portland metro area for over 30 years. Our newer location which includes a new 2,000 square foot show room has caused our business to expand rapidly. We are a team-oriented business - the atmosphere here is casual yet professional when it comes to taking care of our customers. We pride ourselves on customer satisfaction.


Position: Customer Coordinator

We are currently looking for an organized, practical, and action-oriented Customer Coordinator to receive incoming phone calls and schedule appointments. This role plays a critical interaction between our customers and operations and must be accurate with notes and details while communicating information in a time sensitive manner. The right person must be able to handle multiple things at once with a sense of follow-through. Previous experience working in the glass industry is a bonus in the role.

We provide full health insurance benefits, 2 weeks paid time off, paid holidays (including your birthday), and a monthly profit-sharing bonus.

Responsibilities

  • Respond to phone calls and messages and set appointments with sense of urgency
  • Heavy phone and computer work (average of 50-60 calls per day)
  • Ask the right questions to find out what the customer needs
  • Take good notes and use the CRM to record information
  • Scheduled Appointments need to be confirmed the day before
  • Access Technician's calendars and assist in scheduling appts.
  • Track project details and follow-up with customer
  • Good phone etiquette and customer service/resolution
  • Need to know the Portland geography and locations we serve
  • General office support

Qualifications

  • Must work quickly, but with an attention to detail
  • Ability to work in fast-paced situations
  • Willingness to follow directions
  • Need to be organized with good time management skills
  • Ability to multi-task and complete assignments
  • Ability to handle stressful situations
  • Glass, glazing or construction experience is preferred but not required
Company DescriptionTown and Country Glass has been serving the greater Portland area and beyond since 1990. It is owned and operated by Matt Sliney. Matt discovered the art of window repair in the early 80’s when he began to build window screens out of the trunk of his Camaro as a side job. He quickly saw an opportunity and began work in the window repair industry.Company DescriptionTown and Country Glass has been serving the greater Portland area and beyond since 1990. It is owned and operated by Matt Sliney. Matt discovered the art of window repair in the early 80’s when he began to build window screens out of the trunk of his Camaro as a side job. He quickly saw an opportunity and began work in the window repair industry.
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