CUSTOMER CARE COORDINATOR
3 weeks ago
WHAT YOU'LL BE DOING
- Contribute to an excellent co-worker and customer experience by helping move projects forward with excellent communication, both verbal and in writing
- Take inbound calls, respond to emails and text messages from customers and internal contacts in a timely fashion
- Communicate specific client needs with internal teams as well as Management
- Make outbound calls to existing customers to provide updates on their home improvement projects
- Research and follow through on complex customer inquiries and issues
- Communicate logistical changes and installation issues to homeowners
- Collaborate with teams locally and in other locations to create solutions for homeowners
WHAT YOU BRING
- 5+ years of Customer Service Experience
- Microsoft Office Suite experience is required. Must be able to create professional business correspondence in Word, organize tracking spreadsheets in Excel and use Outlook for communication and calendaring
- Excellent job presence and punctuality
- Attention to detail and efficiency
- Problem-solving abilities
- Modest or extensive construction background a plus but not required.
- Ability to manage time and stress effectively
- High school diploma
- This position is an in-office role
WHAT'S IN IT FOR YOU
- $20-25/hr
- Health, Dental and Vision Insurance
- PTO
- 401k + employee contribution
- Fun and friendly work environment
$20 - $25 an hour
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