Managing Director, Membership
1 week ago
The American Institute of Architects (AIA):
AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design.
Each one of us at AIA is a leader committed to demonstrating our mission and values, and designing a better future for our country and planet. Even in times of change, AIA's values remain constant:
- We stand for equity and human rights
- We stand for architecture that strengthens our communities
- We stand for a sustainable future
- We stand for protecting communities from the impacts of climate change
- We stand for economic opportunity
- We stand for investing in the future
- We speak up, and policymakers listen
The American Institute of Architects, as part of the global community, is building a culture of equity, diversity, and inclusion within the profession of architecture to create a better built environment for all. Achieving this vision has a direct impact on the relevance of the profession of architecture and the world's prosperity, health, and future.
Job Summary:
Reporting to the Chief Membership Officer, the Managing Director, Membership and Engagement will play a key leadership role in fostering a member-focused culture that aligns with AIA's values and mission. This position will be responsible for developing and executing innovative strategies for member recruitment, retention, and year-round engagement while overseeing the processing of over $51M in membership dues. The Managing Director will collaborate closely with AIA’s component network to drive local, state, and national membership strategy, ensuring alignment with institute-wide goals. The Managing Director will also be responsible for developing and evaluating AIA’s current membership structure to position it for future growth and sustainability. This includes assessing membership categories, benefits, and pricing models to ensure they align with the evolving needs of the profession. Additionally, the role will focus on creating new strategies to engage members at all career stages, enhancing overall member value, and ensuring AIA remains a leader in delivering a compelling, future-focused membership experience.
Job Duties:
- Provide strategic direction for developing and executing a comprehensive business plan to achieve membership growth, retention, and optimal member satisfaction.
- Lead recruitment and retention efforts through innovative campaigns that increase acquisition, conversion, and engagement of diverse member segments.
- Oversee the development of targeted membership programs and strategies that align with AIA’s strategic goals and global expansion efforts.
- Collaborate with internal departments and cross-functional teams to drive member growth through integrated approaches.
- Analyze membership trends, workforce shifts, and demographic changes to develop agile strategies that address evolving external challenges.
- Ensure communications and branding for membership campaigns clearly convey AIA's value, enhancing member engagement and driving business transformation.
- Lead the Membership & Engagement team in creating and monitoring annual operating plans and budgets aligned with strategic objectives.
- Develop and monitor Key Performance Indicators (KPIs) to assess membership success, making data-driven adjustments as needed.
- Foster cooperation across the Institute and component networks to achieve growth and retention goals.
- Lead a high-performing team, ensuring staffing levels and expenses align with membership targets and AIA’s core values.
- Stay informed on market forces and conduct environmental scans to identify growth opportunities and better meet the needs of the architecture profession.
- Enhance retention through member recognition programs and expansion of member benefits.
- Spearhead efforts to capture greater market share by developing new member categories and engaging firms.
- Lead national membership drive campaigns, ensuring adoption, resource development, and consistent support across the network.
- Cultivate a “member-obsessed” culture within AIA, strengthening relationships with members, prospects, and key stakeholders.
- Serve as an engaged and collaborative representative of AIA with members, prospects, and other relevant connections; strengthen relationships with individuals and institutions on behalf of AIA's strategic goals and priorities.
Qualifications:
- Proven ability to collaborate across a complex organization and partner with various levels of management, staff, volunteers, and external stakeholders.
- Strong leadership skills and demonstrated ability to influence, persuade, and drive change while fostering a collaborative, team-oriented culture.
- Entrepreneurial mindset with the capability to manage large budgets and data, analyze membership trends, and develop accurate financial forecasts.
- Demonstrated experience using new technologies to improve operational efficiency and enhance services for emerging and diverse member groups.
- Exceptional analytical, communication, and organizational skills, with a strong record of achieving successful outcomes.
- Advanced skill in Windows Office Suite with significant emphasis on skill using Excel, data manipulation and interpretation.
- Physical Demands: May sit, stand, bend, lift, and move intermittently during working hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Certified Association Executive (CAE)
- Strong analytical skills and demonstrated understanding of international member-serving organizations.
- Experience with customer relationship management (CRM) software.
- Experience and knowledge of optimizing technology to meet member needs.
Bachelor’s degree and at least twelve years of progressive, successful experience in a membership organization, with extensive expertise in member relations and engagement strategies. Certified Association Executive (CAE) preferred.
Supervisory:
- Direct supervision of two, indirect supervision of up to seven employees.
What we offer:
We offer a comprehensive benefits package that reflects our company values and workplace culture, including:
- Medical, vision and dental
- 401(k)
- Flexibility
- Paid time off
- Flexible spending accounts
- Income protection (Life Insurance Coverage up to 2x salary) & disability plans at no cost.
- Tuition and membership reimbursements
- AIA employees have access to a variety of other programs, including:
- Employee Assistance Program (EAP) for employees and their family members
- SmartBenefits transportation program, featuring up to $55 monthly in public transportation as well as pretax METRO parking
- Computer purchase program
- Fitness club discounts
- Prepaid legal services program
- Identity theft protection
Location: This position will periodically be required to be on-site at the AIA Headquarters in Washington, D.C when AIA returns to the newly renovated office at the completion of the renovation in Spring 2025.?
Travel Requirements: Travel to industry events, components, and firms is estimated to be up to 10%.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability, in accordance with the applicable law.
PandoLogic. Category:Executive, Keywords:Managing Director (MD), Location:Washington, DC-20006
-
Director Of Memberships
5 months ago
Washington, United States Gecko Hospitality Full timeAre you a dynamic and seasoned Director of Memberships on the lookout for an exciting new challenge in the bustling heart of Washington D.C.? Search no more! Our prestigious, high-end club is on the hunt for a stellar candidate to enhance our team and elevate our member experience to new heights. Nestled in a prime location, boasting state-of-the-art...
-
Managing Director, Membership
17 hours ago
Washington, United States Tennessee Society of Association Executives Full timeJob Summary:The Managing Director, Membership and Engagement will play a key leadership role in fostering a member-focused culture that aligns with AIA's values and mission. This position will be responsible for developing and executing innovative strategies for member recruitment, retention, and year-round engagement while overseeing the processing of over...
-
Membership Director
2 weeks ago
Washington, Washington, D.C., United States Gecko Hospitality Full timeDirector of MembershipsWe are seeking a seasoned professional to lead our membership growth and retention efforts. As the Director of Memberships, you will be responsible for developing and implementing strategic plans to attract new members, managing current member accounts, and fostering relationships with key stakeholders.Key Responsibilities:Develop and...
-
Managing Director, Membership
2 days ago
Washington, Washington, D.C., United States The American Institute of Architects Full timeJob SummaryThe American Institute of Architects (AIA) is seeking a seasoned professional to lead our membership and engagement efforts. As the Managing Director, Membership and Engagement, you will play a critical role in fostering a member-focused culture that aligns with AIA's values and mission.Key ResponsibilitiesDevelop and execute innovative strategies...
-
Director of Membership Growth
1 month ago
Washington, Washington, D.C., United States Gecko Hospitality Full timeGecko Hospitality is seeking a seasoned professional to lead our membership growth and retention efforts as the Director of Membership Growth.About the Role:The Director of Membership Growth will play a crucial role in driving our club's membership growth and retention. Key responsibilities will include:Developing and implementing strategic plans to attract...
-
Director of Membership and Engagement
3 weeks ago
Washington, Washington, D.C., United States International Stability Operations Association Full timeJob Title: Director of MembershipInternational Stability Operations Association (ISOA) is seeking a dynamic and passionate Director of Membership to lead membership development, recruitment, retention, and enhance the membership experience.Key Responsibilities:Collaborate with a team of professionals in areas such as Membership, Event Planning, Budgets,...
-
Managing Director, Membership
2 weeks ago
Washington, United States ASAE Full timeThe American Institute of Architects (AIA): AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design. Each one of us at AIA is a...
-
Managing Director, Membership
2 weeks ago
Washington, United States Tennessee Society of Association Executives Full timeThe American Institute of Architects (AIA): AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design. Each one of us at AIA is a...
-
Managing Director, Membership
2 weeks ago
Washington, United States The American Institute of Architects Careers Full timeThe American Institute of Architects (AIA): AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design. Each one of us at AIA is...
-
Managing Director, Membership
3 weeks ago
Washington, United States The American Institute of Architects Full timeThe American Institute of Architects (AIA):AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design. Each one of us at AIA is...
-
Managing Director, Membership
3 days ago
Washington, United States The American Institute of Architects Careers Full timeThe American Institute of Architects (AIA):AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design. Each one of us at AIA is...
-
Director of Membership Growth
2 weeks ago
Washington, Washington, D.C., United States Gecko Hospitality Full timeDirector of Memberships Job DescriptionWe are seeking a highly skilled and experienced Director of Memberships to join our team at Gecko Hospitality. As a key member of our leadership team, you will be responsible for driving membership growth and retention, while delivering exceptional member experiences.Key Responsibilities:Develop and implement strategic...
-
Managing Director, Membership and Engagement
15 hours ago
Washington, Washington, D.C., United States ASAE Full timeJob Summary:The American Institute of Architects (AIA) is seeking a seasoned professional to serve as the Managing Director, Membership and Engagement. This key leadership role will play a pivotal part in fostering a member-focused culture that aligns with AIA's values and mission.The successful candidate will be responsible for developing and executing...
-
Director of Membership Development
1 month ago
Washington, Washington, D.C., United States Gecko Hospitality Full timeGecko Hospitality is seeking a seasoned professional to lead our membership growth and retention efforts as the Director of Membership Development.About the Role:The Director of Membership Development will play a critical role in driving our club's membership growth and retention. This individual will be responsible for developing and implementing strategic...
-
Director of Membership and Engagement
4 weeks ago
Washington, Washington, D.C., United States Independent Sector Full timeJob Title: Director of MembershipAbout the Role:Independent Sector is seeking a highly skilled and experienced Director of Membership to join our team. As a key member of our organization, you will be responsible for developing and implementing a comprehensive membership strategy to attract new members and retain existing ones.Key Responsibilities:Develop...
-
Director of Membership and Fund Development
2 weeks ago
Washington, Washington, D.C., United States Japanese American Citizens League Full timeJob Title: Director of Membership and Fund DevelopmentJapanese American Citizens League (JACL) is seeking a highly skilled and experienced professional to lead our membership and fund development efforts. As the Director of Membership and Fund Development, you will be responsible for developing and implementing strategies to increase membership and...
-
Managing Director, Membership
1 week ago
Washington, DC, United States The American Institute of Architects Careers Full timeThe American Institute of Architects (AIA):AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design. Each one of us at AIA is...
-
Director of Membership Development
2 months ago
Washington, Washington, D.C., United States Gecko Hospitality Full timeAbout Gecko HospitalityWe are a prestigious hospitality company dedicated to providing exceptional experiences for our members. As a Director of Memberships, you will play a crucial role in driving membership growth and retention, while fostering a culture of excellence within our organization.Key Responsibilities:Develop and Implement Membership Strategies:...
-
Director of Membership and Component Relations
3 weeks ago
Washington, United States The Choice, Inc. Full timeDirector of Membership and Component RelationsThe Choice, Inc. is seeking a highly skilled and experienced professional to lead our membership engagement and component relations efforts. As a key member of our team, you will be responsible for developing and implementing strategies to drive membership growth, retention, and engagement.Key...
-
Director, Digital Membership Marketing
2 months ago
Washington, United States OATS Full timeOverviewAARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal...