Global Process Quality Specialist

1 month ago

FeastervilleTrevose Pennsylvania, United States Veolia Water Technologies & Solutions Full time
Job Description

We are looking for a dedicated individual to drive process excellence within the global Veolia Water Technology & Solutions Process Excellence Quality (PEQ) organization. Working as a Process Quality Specialist, you are central to compliance and continuous improvement with high impact to our customers, sales team, and supply chain partners in providing a seamless fulfillment experience. With a focus on fulfillment excellence and customer satisfaction, you will ensure that our business processes are executed with a combination of compliance, accuracy, and speed. As an experienced professional you will leverage subject matter expertise and influencing skills in activities like training, root cause analysis, auditing, and KPI monitoring to enhance the customer experience. You will be empowered as a quality expert to mentor/coach peers and leaders on Quality Framework elements and elevating the customer experience.

Key activities within this intermediate level role include root cause analysis of Quality Incidents (QIs), internal auditing, developing & executing training, and leadership of continuous improvement projects or programs. This role will serve as a subject matter expert point of contact for internal functional partners on PEQ related processes and tools. To be effective in this role, you will build and cultivate strong relationships & act collaboratively with global process leaders, customer fulfillment representatives (CFRs), regional leaders, and with functional partners across the entire supply chain team.

Job Summary
Perform low/medium/high priority root cause analysis utilizing RCA Tools (5 Whys, Fishbone, Apollo)Develop and/or monitor Key Performance Indicator (KPI) data to identify performance trends and high priority actionsPerform internal process audits, contract audits, and support ISO program complianceAnalyze, trend, and present data findings for key Quality processes to connect data with opportunities for continuance improvementDevelop and maintain compliant process documentation in partnership with Global Process LeadersProvide insight to develop project charters, map as-is processes, define to-be processes, and implement control plans in conjunction with global process leadersSupport Financial audit documentation requestsLead Global Quality Framework Projects and Programs as neededAbility to serve as a CFS Excellence Academy Trainer for a combination of New Hire Onboarding & Skill Set/Refresher training modulesDrive digitization projects relative to performance measurement & training contentBuild and deliver presentations as part of Quality Management Review, Document Management Council, or other business operations reviewsUtilize the Quality Flash Report tool to elevate CFS Quality CultureDevelops and presents Safety & Diversity topics as part of meeting agendas
Qualifications

What we're looking for:
Bachelor's Degree (preference for Business or Supply Chain)3+ years of Quality/Continuous Improvement/Customer Service/ or Supply Chain experienceBasic practitioner in both Lean & Six Sigma methodologiesSubject matter expert in ISO standards and audit plan creation, execution, monitoring, and communication of resultsProven problem-solving skills; ability to make responsible decisions in complex situationsDemonstrated expertise with Root Cause Analysis Tools (i.e., 5 Why's, Fishbone, Apollo)Ability to excel under pressure, multi-task and prioritize workloadExperience in relationship building & influencing peers/partnersStrong Presentation skills at various levels of the organizationDemonstrated Coaching/Mentoring/Teaching/Feedback skillsStrong documentation skills with the ability to break down complex processes into understandable chunksEnergetic, strong interpersonal, organizational and communication skillsDigital mindset: comfortable entering and retrieving data in a variety of software platforms and drive changes with every changing technologyExcellent time management skillsThrives in a fast-paced but fun work environmentAbility to work and influence employees at other locationsAbility to understand specific business objectives, priorities, and key processesLeverages connections to build team morale and resolve issuesThis is offered as a hybrid position, requiring a minimum of 2 days in any VWTS office location. Remote location will be considered for the right candidate.Flexibility to work adjusted or longer hours occasionally as neededSome travel may be required (

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