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Ticket Operations Manager

3 months ago

Nashville, United States teamworkonline Full time
The Tennessee Titans strive to be an ELITE franchise in the National Football League, excelling both on and off the field. Our mission is to win, serve, and entertain our fans, community and one another by living through our values in everything we do. We value Excellence, Leadership, Improvement, Teamwork, and Execution.

The Ticket Event Operations Manger will own the creation and management of full stadium events at Nissan Stadium, with a primary focus on non-Titans events including concerts and other family shows. This position will report to the Director of Ticket Operations – Events & Finance.

Responsibilities:
  • Work with ticketing partner to build non-Titans events in the ticketing system.
  • Work with event promoters to manage non-Titans events including event setup, inventory management, event scaling and sales operations.
  • Manage the sales and distribution of parking events for all ticketed stadium events at Nissan Stadium.
  • Work with Stadium Operations to ensure accurate reporting and event updates throughout the event cycle.
  • Oversee event day ticket office preparation including event day setup and training of will call and ticket sales/resolution staff.
  • Serve as frontline resource for resolution of customer service issues on event days.
  • In coordination with Director, create price structures in ticketing system and ensure readiness and accuracy of the ticket system for each event.
  • All other duties as assigned by the Director of Ticket Operations – Events and Finances.

Qualifications:
  • High School Diploma required. Bachelor's Degree in Business Administration, Accounting, or equivalent preferred
  • Minimum of four (4) years’ experience within a ticket office operations role
  • Excellent customer service skills and ability to successfully communicate with the public, employees and vendors using verbal and written skills
  • Minimum of two (2) years supervisory experience
  • Proficiency in Microsoft Office Applications (Word, Excel, Outlook)
  • Extensive knowledge of SeatGeek Unify
  • Ability to work a varied schedule to include nights, weekends and holidays.

NO PHONE CALLS OR EMAILS, PLEASE. Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from the Tennessee Titans.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.