Business Account Specialist

1 month ago

Allentown, United States PPL Corporation Full time

Job Description

Company Summary Statement

Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview

Rhode Island Energy is driven by the mission of providing safe, reliable service to our customers every day, and that wouldn't be possible without our team of dedicated, innovative, highly skilled employees. As a PPL company, we are committed to a work environment that fosters progress and we value an inclusive culture, making our company stronger as a result. We provide comprehensive benefit programs, competitive compensation packages, and opportunities to grow to allow our employees a chance to live their best lives, both professionally and personally.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

RI Energy is hiring a Business Account Specialist for our Customer Gas Connections team in Rhode Island.

Job Purpose and Description

The Business Account Specialist will be an integral part of the Customer Gas Connections Team and work directly with Commercial and Residential customers that request new gas connections in Rhode Island.  The purpose of this role is to be the first point of contact for the customer and provide information and clarity on how to apply for a Gas Service and prescreen the customer to see if gas service is feasible.  They will clearly guide customers through the gas connection process, work with the teams that plan and safely install the new gas service, resolve customer issues, and implement new and better ways to improve customer trust and ease. 

Responsibilities

Responsibilities include:

  • Providing excellent customer service.
  • Serving as point of contact for several towns within a territory, providing customer information, setting expectations, and explaining the gas service process.
  • Determining customer needs by running simple models to determine gas pipe size and costs for new types of services and reviewing maps.
  • Processing customer requests in work request and billing systems.

RI Energy currently has a hybrid work plan.  The successful candidate will be allowed to work remotely from home but must be willing to come into the office as required or upon request as well as perform site visits to customer facilities when needed to properly evaluate site conditions to determine the best installation solution for the customer.  All software and customer calls are available via laptop which will be supplied to you.  Broadband internet is required at your home.  Microsoft Teams and Zoom are used to connect virtually with the team and with colleagues.  RI Energy has a health and safety plan in place and the position may be required in person at either our Melrose St or Dexter St locations in Providence, RI.

Key Accountabilities

  • Act as the primary point of contact for Commercial and Residential customers. Provide clear communication, resolve customer issues, and ensure new customer services are delivered throughout the Customer Gas Connection process. 
  • Project Manage / Own Customer projects through the end-to-end process to deliver a seamless experience to RI Energy customers.
  • Learn the Commercial and Residential gas service construction process and educate customers about the process.
  • Provide excellent customer service, predict customer needs and deescalate customer issues.
  • Process gas service level agreements, invoices, use multiple data tracking systems, learn new data systems.
  • Develop and maintain effective relationships with other business process owners and at a local level to support the fulfillment of customers' requests.  This includes attending local/virtual planning or construction meetings and finding effective ways to resolve Commercial and Residential customer issues or processes.
  • Identify and implement ways to improve customer trust and ease, expedite the customer process and create operational efficiencies. Use a process excellence approach to communicate concerns, identify causes and develop and implement countermeasures. 
  • Support team outcomes including cross-training on other team responsibilities, assist or lead analysis or reporting, lead process improvements, represent team in cross-functional meetings.

Qualifications

  • Bachelor's degree required
  • 3 years of experience with Bachelor's degree
  • 5 years of experience with Associate's degree
  • High School education; 7+ years of experience in a customer-facing electric or gas role, design, or construction role, or 5+ years of customer service
  • Demonstrates a consistent approach in dealing with people and taking personal responsibility for addressing problems and concerns.
  • Possesses solid understanding of RI Energy's electric or gas business, policies from a residential or commercial perspective.
  • Adept at software necessary for data entry.

Read the full posting.

  • Business Account Specialist

    1 month ago

    Allentown, Pennsylvania, United States PPL Corporation Full time

    Job DescriptionCompany Summary StatementRhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part...

  • Specialty Account Specialist

    7 days ago

    Allentown, Pennsylvania, United States GlaxoSmithKline Full time

    About the RoleWe are seeking a highly skilled and experienced Specialty Account Specialist to join our team at GlaxoSmithKline. As a key member of our Respiratory Sales team, you will be responsible for selling our respiratory portfolio and providing scientific knowledge, business acumen, and customer engagement expertise to specialist customers.Key...

  • Accounting Specialist

    1 week ago

    Allentown, Pennsylvania, United States PeopleShare Full time

    PeopleShare is actively seeking qualified Accounting Specialists for a reputable Accounting Services Firm.Position Overview:Schedule: Monday to Friday, with shifts available from 7 AM to 3 PM or 10 AM to 6 PM.Compensation: Competitive hourly rate ranging from $23.12 to $25.87.Employment Type: Contract-to-Hire opportunity.Key Responsibilities:Oversee and...

  • Business Finance Analyst/Specialist

    3 months ago

    Allentown, United States PPL Corporation Full time

    Overview Under minimal supervision with a self-starter mentality, responsible for complex problem solving and analysis, preparation, and delivery of materials for leadership teams and providing business partners with clear and meaningful analysis to apply to business decisions. Develops effective business partnerships with business leadership teams. Leads...

  • Plant Accountant

    4 days ago

    Allentown, Pennsylvania, United States Michael Page Full time

    About Our ClientOur client is a leading global provider of innovative solutions for various industries, including food and beverage, healthcare, and personal care. They are recognized for their commitment to sustainability and customer satisfaction, making them a trusted partner for businesses seeking high-quality packaging solutions.Job DescriptionAs a...

  • Administrative Support Specialist

    2 weeks ago

    Allentown, Pennsylvania, United States BERKHEIMER BUSINESS SERVICES LLC Full time

    Kickstart Your Career with Berkheimer Business Services LLC Become a vital part of our dynamic team as a Customer Service Administrative Associate at Berkheimer Business Services LLC, a premier provider of tax collection and administration services in Pennsylvania. KEY RESPONSIBILITIES:Assist taxpayers with inquiries both in-person and via...

  • Sales Account Specialist

    2 weeks ago

    Allentown, Pennsylvania, United States Magneto & Diesel Injector Service Inc Full time

    Position OverviewSales Account Specialist required to support clients in a dynamic and energetic setting. We seek an individual who is dedicated to providing outstanding customer assistance through multiple communication methods.Key Responsibilities:Engage with clients at the service desk, via telephone, and through electronic correspondence.Assist clients...

  • Clinical Account Specialist HS Dermatology

    2 months ago

    Allentown, United States UCB Full time

     Make your mark for patientsTo strengthen our New HS Dermatology Sales Team, we are looking for a talented individual to join our team in the position of:Clinical Account Specialist (CAS) HS Dermatology in the Mid-Atlantic District covering the territory of Allentown, PA. The Clinical Account Specialist (CAS) position is responsible for launching a...

  • Clinical Account Specialist HS Dermatology

    1 week ago

    Allentown, United States UCB Full time

     Make your mark for patientsTo strengthen our New HS Dermatology Sales Team, we are looking for a talented individual to join our team in the position of:Clinical Account Specialist (CAS) HS Dermatology in the Mid-Atlantic District covering the territory of Allentown, PA. The Clinical Account Specialist (CAS) position is responsible for launching a...

  • Business Development Specialist

    6 days ago

    Allentown, Pennsylvania, United States DXP Enterprises Full time

    Job OverviewAt DXP Enterprises, we are seeking a highly motivated and results-driven Sales Professional to join our team. As a Sales Professional, you will be responsible for growing our existing business and expanding into new or underserved accounts in the industrial sector.Key Responsibilities:Develop and execute sales strategies to increase revenue and...

  • Accounting Clerk

    2 days ago

    Allentown, Pennsylvania, United States PeopleShare Inc Full time

    Job Summary:We are seeking an experienced Accounting Clerk to join our team at PeopleShare Inc. as a Financial Operations Specialist. In this role, you will be responsible for managing financial transactions, maintaining accurate records, and providing exceptional support to our clients.Key Responsibilities:Financial Transaction Management: Manage checks in...

  • Accounting Specialist II

    2 weeks ago

    Allentown, Pennsylvania, United States Olympus Corporation of the Americas Full time

    Working Location: PENNSYLVANIA, CENTER VALLEYWorkplace Flexibility: HybridAre you seeking a company that prioritizes the well-being of its employees? Join us in our mission to inspire healthier lives. Olympus, a premier medical technology organization, has dedicated over a century to enhancing the quality of life.Our Purpose is to ensure that lives are...

  • Healthcare Billing Specialist

    2 weeks ago

    Allentown, Pennsylvania, United States Phoebe Ministries Full time

    Job OverviewHealthcare Billing Specialist - Accounts Receivable ExpertPhoebe Ministries is seeking a Healthcare Billing Specialist - Accounts Receivable Expert to enhance our long-term care operations.We value our team members and recognize their vital role in fulfilling our mission to improve the lives of seniors. Our facility is equipped with modern...

  • Healthcare Billing Specialist

    1 week ago

    Allentown, Pennsylvania, United States Phoebe Ministries Full time

    Position OverviewHealthcare Billing Specialist - Accounts Receivable ExpertPhoebe Ministries is seeking a Healthcare Billing Specialist - Accounts Receivable Expert to contribute to our esteemed long-term care organization.We value our team members and recognize their vital role in fulfilling our mission to enhance the lives of seniors. Our facility boasts a...

  • Billing and Collections Specialist for Residents

    1 week ago

    Allentown, Pennsylvania, United States Phoebe Ministries Full time

    Job OverviewPosition: Billing and Collections Specialist for ResidentsCompany: Phoebe MinistriesLocation: Allentown, PAPhoebe Ministries is seeking a dedicated Full-time Billing and Collections Specialist for Residents to enhance our long-term care facility in Allentown, PA. We value our employees and recognize their essential role in fulfilling our mission...

  • Accountant/Staff Accountant/Senior Accountant

    3 months ago

    Allentown, United States PPL Corporation Full time

    Overview Company Summary Statement As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities PPL Electric Utilities, Louisville Gas...

  • Customer Process Specialist

    3 months ago

    Allentown, United States Airgas Full time

    R10040676 Customer Process Specialist (Open) Location: Allentown, PA - Snowdrift Rd - Management - East Region How will you CONTRIBUTE and GROW? The Pricing Dispute Specialist is responsible for resolving customer billing issues and/or disputes with an emphasis on resolution of pricing disputes. The Pricing Dispute Specialist will drive timely customer...

  • Accountant

    5 days ago

    Allentown, United States United Tax Solutions Full time

    Job DescriptionJob DescriptionAt United Tax Solutions, we take pride in being a comprehensive accounting firm that excels in providing a full range of services, including bookkeeping, payroll management, and corporate as well as personal tax compliance. In addition to our core accounting offerings, we extend our expertise to encompass insurance and real...

  • Tax Specialist

    1 week ago

    Allentown, Pennsylvania, United States PeopleShare Full time

    PeopleShare is actively seeking skilled Tax Professionals for our esteemed Accounting Services Client.Explore the opportunity below.Position Overview:The Tax Specialist plays a crucial role in assisting clients or organizations throughout the tax filing process, ensuring that tax returns are completed accurately and submitted in a timely manner.Tax...

  • Accountant

    2 weeks ago

    Allentown, United States United Tax Solutions Full time $60,000 - $65,000

    Job DescriptionJob DescriptionAt United Tax Solutions, we take pride in being a comprehensive accounting firm that excels in providing a full range of services, including bookkeeping, payroll management, and corporate as well as personal tax compliance. In addition to our core accounting offerings, we extend our expertise to encompass insurance and real...