Technical Consultant 2

2 months ago

Atlanta, United States Philips Full time

Job Title
Technical Consultant 2 (CCNA Required) - Atlanta, GA
Job Description
This position will support our Atlanta area clients with occasional regional travel as needed. Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements.

Your role:

​Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solution focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.
Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables.
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems.
Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.
You're the right fit if:

You are located in or near Atlanta, GA
You have a current, valid Cisco Certified Network Associate (CCNA) certification. (Manager may consider candidates who can obtain within 6 months from beginning of employment)
Your skills include network configuration and/or troubleshooting experience.
You have 5+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
You have a bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
You must be able to:
Work in an office/home office and/or remote setting, in a hospital/healthcare environment, and adhere to requirements.
Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
Wear all required personal protective equipment.

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