Service Training Manager

1 month ago

Irving, United States Abbott Laboratories Full time

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve peopleâs health. Weâre always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youâll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelorâs degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

  • This is not a remote opportunity.
  • Qualified candidates must currently live in the Dallas, TX or surrounding area.
  • Must be able to travel up towards 10%

What Youâll Work On

The Manager, for Service Training is responsible for leading a team of Service Training Professionals to support the CoreDx Global field service organization. This position will have a significant impact on the success of the CoreDx Global Service and Support Organization by delivering relevant and engaging technical training that will be a driver of CoreDX Global Service being a "best in class" service organization.

  • Train field service employees to drive utilization for Core Diagnostic tools including technical information, TSBs, KM Articles, and other related tools to continue a deep understanding of product performance comparing to competitorsâ products.
  • Ensure training programs support division goals for business and market expansion, revenue growth and margin targets, and are cost effective.
  • Foster continuous improvement of service delivery and evaluation of training programs targeted to improve employee service and support performance.
  • Implement and develop improved tactics for the onboarding of new service and applications personnel, with sustained learning objectives.
  • Partner with Learning Management System administration to enroll new hires in the appropriate learning path in a timely manner.
  • Serves as subject matter expert (SME) on technical training center operations and business-related concerns.
  • Drive target timelines and remove challenges from direct team to drive business performance.
  • Provide support in the development of Global Training Standard Operating Procedures, Trainer Certifications, Training Content and APLM approvals and measurement metrics.
  • Research and propose effective learning solutions to recommend innovative/ new ways to deliver training using Mixed/Augmented/Virtual Reality and new technologies.
  • Develop and cultivate relationships with global Core DX leadership to support execution of global service training initiatives.
  • Drive people development and professional growth with direct reports; securing appropriate training and assigning progressively challenging tasks.
  • Monitors work operations and provides direction and guidance to direct reports. Assess resource needs to assure that the accurate level of quality support is provided when needed with the competencies needed.
  • Hires and retains a diverse, high-performing staff and provides ongoing performance feedback. Manages the execution of goals through coaching and mentoring.
  • Managing up to 4 employees

Required Qualifications

  • Bachelorâs Degree or an equivalent combination of education and work experience preferably in Education, Science Engineering, Human Resources, Business, or Instructional Design
  • Strong knowledge/understanding/of working with a Learning Management System.
  • Knowledge of adult learning delivery techniques and general principles of adult learning.
  • Experience utilizing word processing software (e.g. Microsoft Office - Word, Excel and PowerPoint.)
  • 3+ yearsâ experience leading a team of technical/service professionals.
  • Strong communication, organizational and presentation skills.
  • Proven ability to manage multiple projects simultaneously.
  • Demonstrated high level of professionalism, confidentiality, and discretion.
  • Excellent analysis and decision-making skills.
  • Candidate must foster an inclusive work environment and respect all aspects of diversity.
  • Successful candidate must demonstrate and value differences in othersâ strengths, perspectives, and approaches.

Preferred Qualifications

  • Experience with leading a team.
  • Training experience

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.



The base pay for this position is $95,000.00 â $190,000.00. In specific locations, the pay range may vary from the range posted.

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