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Service Center Manager

3 months ago

Irving, United States The McAlear Group Full time

This position will manage all operational activities and associated costs of the assigned service center while maintaining a focus on increasing revenue, maximizing production efficiencies, and providing superior customer service.

Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).


Essential Job Duties/Responsibilities

  • Achieve sales and profit objectives by developing and executing sales strategies for existing accounts, while promoting brand awareness and value selling to new business opportunities
  • Monitoring inventory levels and adjusting when appropriate
  • Maintain a team member structure to accomplish the service center mission in an effective and efficient manner
  • Interview and recommend applicants for hire
  • Communicate with customers in person, on the telephone and through customer site visits while executing superior customer service and communication skills
  • Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary
  • Maintain equipment structure and level to accomplish the service center mission safely and effectively. Provide appropriate equipment and racking to ensure safe transport and storage of all materials. Research material handling equipment to ensure procurement of the most suitable equipment in terms of performance, safety, reliability, and cost
  • Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service
  • Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed
  • Monitor, document, and report inventory discrepancies and return goods
  • Promote a sales-oriented environment in the location by communicating sales goals, strategies, and measurements, in addition to providing consistent training on sales methodology and customer service
  • Work in accordance with company safety policies and maintain a safe working environment
  • Assist with asset control in shipment procedures and departmental security issues Manage coordination of shipping and delivery with Purchasing Department
  • Prepares performance assessments and/or progress reports for Distribution Center Lead and Service Center Sales Specialist. Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment
  • Punctuality and regular attendance are essential to managing on-site customer service and sales.
  • Promote, manage, and document the delivery of products via company delivery vehicle.


Non-Essential Job Duties/Responsibilities

  • Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions.
  • Assist in pricing of quotes and orders.
  • Administer order entry control and pricing policies consistent with company guidelines.
  • Oversee operation of showroom and merchandising of products.
  • Assist with the loading and unloading of trucks if necessary.
  • Provides suggestions regarding new product and service opportunities.
  • All other duties as assigned


PHYSICAL DEMANDS & WORK ENVIRONMENT:

  • Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day
  • Ability to frequently bend, stretch and lift up to 50 pounds
  • Must be able to operate a forklift and have a clean driving record


COMPENTENCY, KNOWLEDGE, SKILLS & ABILITIES:

  • Advanced knowledge of overhead garage door products, garage door repair and installation
  • Outstanding computer skills, proficiency in Microsoft Excel and Word is required
  • Outstanding oral and written communication skills
  • Must be friendly and patient
  • Professional appearance and strong work ethic
  • Ability to work independently and resolve issues based on discretion and good
  • judgment
  • Positive attitude


  • Highly ethical
  • Superior customer service skills
  • Able to change focus frequently and often while being detail orientated and well organized
  • Conflict resolution and problem solving are key components of this position as well
  • Must be able to operate a forklift and have a clean driving record


EDUCATION & EXPERIENCE:

REQUIRED:

  • Required: High School diploma.


PREFERRED:

  • Preferred: B.S. or B.A. in business or industrial related field

The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.