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Front Desk Agent

4 months ago

Nashville, United States Hampton Inn & Suites Nashville Downtown Full time

The Hampton Inn & Suites Nashville Downtown Capitol View has an immediate opening for a dependable, outgoing, guest orientated Front Desk Agent who wants to work flexible shift hours.

Hampton Capitol View is a truly unique hotel in the North Gulch/Capitol View neighborhood of downtown Nashville. Hotel offers fun working environment and healthy team culture.

As a Front Desk Agent you are the first encounter that sets the tone with the guest.

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will: 

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

    Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds. Benefits

    • Medical
    • Dental
    • Vision
    • Life
    • Long/Short Term
    • 401-K
    • Supplemental Insurance
    • Professional Growth and Development Opportunities
    • Compensation: Based on Experience
    • Travel Discounts

      Source: Hospitality Online