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Regional Director of Operations/ Campus Operations

1 month ago

St Louis Park, United States Lifespark Full time
Description

Lifespark, is looking for a Regional Director of Operations/ Campus Operations- Skilled Nursing to join our growing team.

Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in - from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.

Our Lifespark culture has created not only an award-winning workplace - earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare - but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark's full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South - this is the experience you will help create at Lifespark Changing the age-old story starts with you - let's get you hired.

Are you compassionate towards others? Are you passionate about enriching the lives of others? If so, we want you to join our team and help seniors Age Magnificently

The Regional Director of Operations/ Campus Operations- Skilled Nursing oversees the portfolio of communities that include Skilled nursing facilities. Responsibilities and oversight include the overall promotion of Lifespark vision, mission, and values, quality of care and delivery, employee relations, hiring, financial performance, revenue growth, profitability, controlling regional costs, meeting or exceeding company goals and cash collections.

Position Functions and Responsibilities:

  • Provide direction to Executive Directors and leadership teams in achieving company mission, values, goals, and objectives.
  • Foster an environment of goal achievement.
  • Work cooperatively with the facility management staff and consultants in developing and working a business plan that focuses on all aspects of facility operations, including setting priorities and job assignments.
  • Monitor each facility's financial performance, quality initiatives, and customer service programs.
  • Educate Executive Directors and other facility leadership on facility key performance metrics and operational analytics.
  • Evaluate Executive Directors' performance, provide feedback, assist, and observe, coach and discipline as needed.
  • Develop an environment that allows for creative thinking, problem solving, and empowerment in the development of facility management team.
  • Oversee and conduct regular rounds to monitor overall operations delivery of nursing care, operation of support departments, cleanliness and appearance of the facility; morale of the staff; and ensure resident needs are being addressed.
  • Provide oversight of Quality Assurance and Performance Improvement (QAPI) programs.
  • Identify areas of potential legal liability and develop and implement an administrative intervention or risk management program to minimize or eliminate exposure.
  • Exhibit positive customer service both to internal and external customers through the ongoing support and implementation of customer service initiatives and business objectives.
  • Utilize survey information to address areas of importance as defined by our customers.
  • Ensure consultants and other support resources are appropriately utilized, staff are appropriately trained, and a high level of interdepartmental teamwork is maintained.
  • Ensure the building and grounds are appropriately maintained and that equipment and work areas are clean, safe, and orderly, and any hazardous conditions are addressed.
  • Monitor Human Resources practices to ensure compliance with employment laws and company policies and to ensure practices that maintain high morale and staff retention include effective communication, prompt problem resolution, and all staff engagement practices maintaining a proactive work environment.
  • Develop positive relationships on behalf of the Company with government regulators, residents, families, area healthcare providers, physicians, and the community at large.
  • Direct the implementation of Government requirements, rules, and legislative initiatives.
  • Oversee adherence to facility commitments and business practices to include labor costs, payables, and receivables.
  • With facility leadership, develop and implement a marketing strategy for the facility that reflects service opportunities, competition, potential market area changes, and maximizes census, payer mix, and ancillary revenues.

Qualifications:

  • Bachelor's degree i. Healthcare, Real Estate, Finance or similar degrees is required.
  • Minimum of 5 years' experience working in health care development and/or operations.
  • Experience with skilled nursing, assisted living, independent living, and senior healthcare is preferred.
  • Ability to understand and effectively help facilitate change management process and manage multiple projects at one time.
  • Ability to use various Microsoft tools to manage projects, complete work and communicate with large teams.
  • Proven success leading teams and representing the entire company, including role modeling the culture, values, and expected behavior.
  • Comfort in ambiguity and ability to make sound choices in complex situations which balance the needs of the business and the employee.

Qualifications

Education

  • Bachelor's Degree and minimum of 8 years of experience in health care industry with SNF and AL experience.
  • Licensed nursing home administrator and the ability to become licensed assisted living director in accordance with future Assisted Living Licensure law. Health Service Executive (HSE) is an additional license.

Knowledge, Skills and Abilities

  • Experience of working with a Board of Directors Preferred.
  • Experience of working with Union Preferred.
  • Multi-facility management experience preferred.
  • Must be able to relate professionally, positively, and cooperatively with residents, resident's families, and employees.
  • Must possess proficient computer skills, including email use.
  • Must be capable of maintaining regular attendance.
  • Ability to travel throughout Minnesota.

Lifespark Benefits include:

  • Annual Reviews/Raises{Shift differentials if applicable}
  • Paid Time Off - Vacation Time
  • Mileage reimbursement
  • Medical, Dental, Vision benefits for Full Time Hires
  • Short-Term Disability & Long-Term Disability Insurance
  • Life Insurances
  • 401k + Company Match for full-time and part-time employees
  • Referral bonuses
  • Career path to other positions within our growing company

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law.