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Lead AV Engineer

2 months ago

New York, United States Braze Full time

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

The Lead AV Engineer is a new position at our company tasked with overseeing all facets of audiovisual services. This highly skilled technical professional is responsible for designing, installing, maintaining, and troubleshooting our organization's audiovisual (AV) systems. The ideal candidate will possess a deep understanding of AV technologies, excellent project management skills, and the ability to lead remote and local service desk teams through AV support tasks. A passion for delivering top-notch AV experiences and a successful project implementation track record are essential.

Specific responsibilities include designing and maintaining AV infrastructure in our offices and assisting with company events such as all-hands meetings and earnings calls. You will also assist in troubleshooting and collaborate with the Service Desk team to support our global AV infrastructure. Furthermore, this role ensures that AV hardware and software meet the organization's needs.

  • Provide technical support to the organization for AV infrastructure-related issues. 
  • Perform preventive and corrective maintenance on AV and event space systems.
  • Provide expert technical guidance and mentorship to the Service Desk team during live events and troubleshooting issues.
  • Conduct technical training sessions and workshops to enhance the Service Desk team's knowledge and skills.
  • Operate master controls during live audio and video events, conferences, and broadcasts.
  • Ensure seamless AV system operation during events.
  • Create maintenance schedules, troubleshooting guides, and runbooks for AV equipment.
  • Delegate tasks among the local service desk teams.
  • Collaborate with stakeholders to understand their AV needs and requirements.
  • Design comprehensive AV systems that meet or exceed these requirements, incorporating the latest technologies and industry best practices.
  • Develop detailed system schematics, drawings, and documentation.
  • Lead the planning, execution, and completion of AV projects, ensuring they are delivered on time, within budget, and to the highest standards.
  • Coordinate with vendors, contractors, and internal teams to ensure seamless project implementation.
  • Manage project budgets, timelines, and resources effectively.
  • Oversee the entire lifecycle of complex AV projects, from initial concept and design through installation, commissioning, and ongoing support.
  • Oversee the installation and configuration of AV equipment, including displays, audio systems, control systems, and video conferencing solutions.
  • Ensure that all installations adhere to industry standards, safety regulations, and the organization's requirements.
  • Lead the integration and commissioning of complex AV systems, ensuring all components function seamlessly.
  • Perform system testing, calibration, and optimization to achieve optimal performance and user experience.
  • Develop comprehensive system documentation, including user manuals, maintenance guides, and troubleshooting procedures.
  • Stay at the forefront of AV technology advancements, continuously evaluating new products, solutions, and industry trends.
  • Research and recommend innovative AV technologies and strategies to enhance the organization's AV capabilities and meet evolving needs.

WHO YOU ARE

  • Bachelor's degree in Electrical Engineering, Computer Science, or a related field, or equivalent work experience.
  • 5+ years of experience in AV system design, installation, and maintenance, with a focus on complex projects and advanced technologies.
  • Expert-level knowledge of AV technologies, including audio, video, control systems, networking, digital signal processing, and acoustics.
  • Proven project management skills with a track record of successfully delivering complex AV projects.
  • Strong leadership and mentoring skills, with the ability to inspire and guide a team of technical professionals.
  • Exceptional problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels, including technical and non-technical audiences.

Bonus

  • Certifications: CTS-D (Certified Technology Specialist - Design) certification or equivalent is strongly preferred.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $110,000 and $130,000/year with an expected On Target Earnings (OTE) between $120,000 and $144,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.