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Guest Services Agent

3 months ago

Kansas City, United States Hilton Kansas City Country Club Plaza Full time

The Hilton Kansas City Country Club Plaza is seeking enthusiastic and outgoing hospitality professionals to join our growing TEAM  As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. 

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. 

TEAM Culture:

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with company that values them. Our hope is that each day you'll uncover new reasons to love what you do

T.E.A.M = Together Everyone Achieves More

Professional Career Path and Advancement Opportunities

• Front Office Manager • Operations Manager • Assistant General Manager • General Manager 

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year What’s Your More?

TEAM Benefits:

401k Health/Dental/Vision/Life/Voluntary Insurance Management Development Program TEAM and Travel Discounts Vacation/Well/Holiday Pay Career Advancement Opportunity Referral Bonus Program We are conveniently located within walking distance from multiple public transportation stations for easy commuting 

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts Get away to relax, visit family or see the World

What you will be doing: 

In this role you will welcome guests, manage their information, distribute keys and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us. 

Requirements to be successful in this role:

Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career.  We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack) Strong communication and listening skills and excellent speaking, reading, and writing ability Fluency in English: additional languages preferred. Spanish language skills are highly desired Flexible schedule required for days, weekends, and holidays Proficient in Microsoft and software systems High energy with effective and influential people skills. Positive attitude and the desire to motivate others The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

Source: Hospitality Online