Guest Service Ambassador

24 hours ago


Kansas City, Missouri, United States Drury Hotels Full time
Job Summary

As a Guest Service Agent at Drury Hotels, you will be the face of our hotel, providing exceptional service to our guests and team members. We are seeking a friendly, highly organized, and communicative individual to join our team.

Key Responsibilities

• Serve as the primary point of contact for guests, ensuring a positive and welcoming experience

• Assist guests with check-in and check-out, as well as respond to their inquiries and concerns

• Promote company programs and services, such as our 5:30 p.m. Kickback service

• Maintain accurate guest records and perform front desk related functions

• Provide exceptional customer service, resolving issues and ensuring guest satisfaction

Requirements

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction in English

• Willingness and ability to work alone as scheduled

What We Offer

• Competitive compensation and benefits package

• Opportunities for career growth and development

• A positive and supportive work environment

• Recognition and rewards for outstanding performance

• A chance to be part of a family-owned and operated hotel system with a legacy of world-class hospitality excellence

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