Guest Service Ambassador
24 hours ago
As a Guest Service Agent at Drury Hotels, you will be the face of our hotel, providing exceptional service to our guests and team members. We are seeking a friendly, highly organized, and communicative individual to join our team.
Key Responsibilities
• Serve as the primary point of contact for guests, ensuring a positive and welcoming experience
• Assist guests with check-in and check-out, as well as respond to their inquiries and concerns
• Promote company programs and services, such as our 5:30 p.m. Kickback service
• Maintain accurate guest records and perform front desk related functions
• Provide exceptional customer service, resolving issues and ensuring guest satisfaction
Requirements
• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction in English
• Willingness and ability to work alone as scheduled
What We Offer
• Competitive compensation and benefits package
• Opportunities for career growth and development
• A positive and supportive work environment
• Recognition and rewards for outstanding performance
• A chance to be part of a family-owned and operated hotel system with a legacy of world-class hospitality excellence
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