Guest Service Phone Agent
2 months ago
The Guest Service Phone Agent is responsible for managing guest interactions via phone, handling inquiries, processing reservations, and addressing guest requests. This position involves providing detailed information about the hotel's services and amenities while efficiently resolving any issues or concerns. The role supports guest satisfaction by coordinating with other departments and ensuring all guest needs are met.
Job Duties & Functions:
- Answer inbound guest calls promptly and professionally.
- Assist guests with room reservations, changes, and cancellations.
- Provide information about hotel services, amenities, and local area attractions.
- Address and resolve guest concerns or escalate issues to the appropriate department when necessary.
- Coordinate guest requests such as room service, housekeeping, and maintenance.
- Promote hotel promotions, packages, and loyalty programs.
- Work closely with other hotel departments to ensure guest requests are fulfilled.
- High school diploma or equivalent required.
- Previous experience in customer service or hospitality is preferred.
- Excellent verbal communication and customer service skills.
- Ability to multitask and handle high call volumes in a fast-paced environment.
- Problem-solving abilities and strong attention to detail.
- Flexibility to work various shifts, including nights, weekends, and holidays.
-
Guest Services Agent
6 months ago
Kansas City, United States KMG Hotels Part time $15 - $16Day Shift Weekend Guest Services Agent(PT) Hampton Inn Kansas CityHampton Inn Kansas City Worlds of FunJoin the Hilton team at the Hampton Inn. Excellent wages and 90-day bonus for qualified reliable candidates part-time positions available. Great working conditions, Travel discounts at all Hilton Hotels. Looking for people-pleasing team members.Job...
-
Guest Service Agent
6 months ago
Kansas City, United States KMG Hotels Full timeSpringHill Suites by Marriott at World's of Fun offers guests an upper-moderate priced casual comfort hotel. Working at SpringHill Suites, you'll provide our guests with a relaxed atmosphere and spacious suites to inspire their stay. Find Your World™ at SpringHill Suites by Marriott.Our Guest Service Representative ensures guest satisfaction and...
-
Guest Service Agent
4 weeks ago
Park City, Utah, United States Waldorf Astoria Hotels & Resorts Full timeAbout UsWaldorf Astoria Hotels & Resorts is a luxury hotel brand that offers exceptional guest experiences. Our commitment to delivering unparalleled service and amenities has earned us a reputation as one of the world's leading hospitality companies.Job SummaryWe are seeking a Guest Service Agent to join our Front Office Team in Park City. As a Guest...
-
Receptionist/Guest Service Agent
6 days ago
Union City, United States Randstad Full timeRandstad - [Front Desk Agent / Concierge] As a Guest Service Agent at Randstad, you'll: Interact with guests, ensuring they have a great experience; Respond to guest calls or inquiries about reservations or information; Greet and check in guests upon arrival; Handle guest complaints and provide solutions to ensure satisfaction; Process payments and maintain...
-
Guest Service Agent/Night Auditor
6 months ago
Kansas City, United States KMG Hotels Full timeGuest Service Agent/Night Auditor (FT) Hampton Inn Kansas City Hampton Inn Kansas City Worlds of Fun Join the Hilton team at the Hampton Inn. Excellent wages and 90-day bonus for qualified reliable candidates. Full or part-time positions available. Great working conditions, Travel discounts at all Hilton Hotels. Looking for people-pleasing team members.Job...
-
Hotel Guest Services Representative
3 weeks ago
Kansas City, Missouri, United States Hilton Hotels & Resorts Full timeKey Responsibilities:As a Front Desk Clerk at Hilton Hotels & Resorts, you will be responsible for assisting Guest Service Agents in checking in and checking out guests. This role is crucial in delivering outstanding guest service and financial profitability.Specifically, you will:Assist Guest Service Agents with guest check-in and check-out...
-
Guest Service Agent
1 month ago
Panama City Beach, United States Innisfree Hotels Full timeInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Bikini Beach Resort PCB Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests and...
-
Agent - Guest Service TMP J1
13 hours ago
Park City, United States Hilton Hotels & Resorts Full timeAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, Service, Hospitality, Processing, Retail
-
Guest Service Agent
1 month ago
Salt Lake City, United States Kimpton Hotel Full timeWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
-
Guest Services
1 week ago
Kansas City, United States KMG Hotels Full timeFront Desk Agent About the Job:The New Tru by Hilton Kansas City Airport Hotel is looking for new team members to join our star team at the Front Desk!The people we want are people who want to ensure that our guests have the best stay and are willing to do what it takes to ensure customer satisfaction.Position Overview:While a hotel experience would be...
-
Guest Services Rep Full
4 weeks ago
Kansas City, United States Extended Stay Full timeExtended Stay - 8805 Leeds Road [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...
-
Guest Service Ambassador
4 weeks ago
Kansas City, Missouri, United States Drury Hotels Full timeJob SummaryAs a Guest Service Agent at Drury Hotels, you will be the face of our hotel, providing exceptional service to our guests and team members. We are seeking a friendly, highly organized, and communicative individual to join our team.Key Responsibilities• Serve as the primary point of contact for guests, ensuring a positive and welcoming...
-
Hotel Guest Service Representative
4 weeks ago
Kansas City, Missouri, United States Hilton Hotels & Resorts Full timeKey Responsibilities:Assist Guest Service Agents in checking in and checking out guests.Provide exceptional guest service to ensure a positive hotel experience.Work collaboratively with the front desk team to achieve financial profitability and outstanding guest service.About the Role:This is an exciting opportunity to join the Hilton Hotels & Resorts team...
-
Hotel Front Desk Agent
4 weeks ago
Kansas City, Missouri, United States Orangewood Inn & Suites KCI Full timeWe're seeking a professional and welcoming hotel front desk agent to deliver exceptional guest experiences at Orangewood Inn & Suites KCI.You'll be the first point of contact for our guests, ensuring a smooth and enjoyable stay with us. The ideal candidate has excellent communication skills, a strong work ethic, and a commitment to guest...
-
Guest Services/ Front Desk Agent
6 months ago
Jersey City, United States Holiday Inn Express JC Full timeJob DescriptionThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home...
-
Guest Services Representative
4 weeks ago
Kansas City, Missouri, United States Hendrick Automotive Group Full timeJob SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at BMW of Kansas City South. As a key member of our sales department, you will be responsible for providing exceptional guest experiences, ensuring a friendly and receptive environment, and supporting administrative functions.Key...
-
Guest Service Agent
2 months ago
Park City, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0AZSF [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Agent
1 week ago
Park City, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0B4KP [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Team Member
4 weeks ago
Kansas City, United States Wingstop Full timeWingstop - 9315 E. State Route 350 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...
-
Guest Service Team Member
2 months ago
Kansas City, United States Wingstop Full timeWingstop - 4203 E 50th Terrace - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...