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Employee Relations Colleague- Six

2 months ago

Chicago, United States Adtalem Full time
Company Description

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

  • HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.

 


Job Description

Working under general supervision, the Colleague Relations Specialist is responsible for responding to colleague relations issues within established service level agreements. The Specialist provides expertise to the Coaching Resource Center on matters involving the American with Disabilities Act (ADA) and will manage the leave of absence (LOA) administration. Manages case load of sensitive/escalated matters involving ADA and LOA (including federal and state mandates). Regularly counsel’s managers who need advice on dealing with issues in these areas.

  • Promotes resolution of ADA and LOA matters through a collaborative approach while maintaining consistency in the application of the resolution.
  • Serves as a liaison with the home office benefits and askHR teams for matters involving ADA and LOA and then conduit back to the Coaching Resource Center.
  • Manages a significant case load involving ADA/FMLA/LOA, driving inquiries to resolution in a timely fashion; escalates more serious inquiries with a sense of urgency.
  • Provides consulting around routine performance management issues. Helps managers differentiate between performance and behavioral issues. Provides counsel on how to deal with time and attendance and leave management issues; write effective disciplinary actions and provide clearly written objectives and performance evaluations.
  • Refers supervisors and team leads to appropriate training classes and consulting available on a wide range of management, leadership and teambuilding interventions through the Adtalem Global Education Leadership Center.
  • Provides excellent customer service demonstrating timely follow up and a sense of urgency.
  • Ensures appropriate case details are documented in the case management system.
  • Effectively de-escalates issues. Mediates the resolution of colleague complaints.
  • Escalates more complex issues to the Practice Leader for consultation.
  • Educates managers regarding the spirit and intent of laws, regulations and organization policy.
  • Remains current in applicable state and federal employment law.
  • Completes other duties as assigned.
  • Complies with all policies and standards.

Qualifications
  • Bachelor's Degree.
  • Exposure to a wide range of employee relations issues with one to two years of experience specifically managing ADA, FMLA and LOA administration
  • Experience with claims and disputes such as EEO, FMLA and ADA.
  • Excellent communications, training, interpersonal skills and influencing skills.
  • Good business acumen and writing skills.
  • Skill in analyzing human resource and management problems and devising effective solutions.

Additional Information

 

 

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation