Quality Assurance Associate II

3 weeks ago

Plano, United States Conduent Commercial Solutions, LLC Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Quality Assurance Associate II

Position will be on-site in Plano, TX

Full time employment, benefits and team atmosphere

Work Schedule: Sunday -Thursday, 2pm through 10:30pm 

Pay: $17.50-$18.50

 

About the Quality Assurance Associate II role

 

In this role, you will be responsible for overseeing the quality standards within a print mail environment. Key duties include sampling the quality of work for all clients, entering data from prepared materials into our QMS system, and collaborating with the QC team to achieve productivity targets. Additionally, the candidate will be expected to provide support during audits, client visits, and uphold high quality standards. A successful candidate will possess strong attention to detail, self-confidence, and the ability to work autonomously. 

 

Job Track Description 

  • Performs business support or technical work, using data organizing and coordination skills. 
  • Performs tasks based on established procedures. 
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.  
  • Participating in or supporting client audits on a monthly, quarterly, and yearly basis. 

 

General Profile 

  • Expands skills within an analytical or operational process. 
  • Maintains appropriate licenses, training, and certifications (e.g., learning courses in fraud, HIPAA, and international medical practices). 
  • Applies experience and skills to complete assigned work. 
  • Works within established procedures and practices. 
  • Works with a moderate degree of supervision.  
  • Must be Confident in their work and comfortable speaking in roundtable discussions. 

 

Functional Knowledge 

  • Has developed skillset in a range of processes, procedures, and QMS systems. 
  • Can use Microsoft applications such as Teams, Word, and Excel.  
  • Ensure that problems and coaching are appropriately directed to the employees supporting the operation. 
  • Can escalate issues to management and take the lead in de-escalating problems and adequately documenting.â¯â¯ 

 

Business Expertise 

  • Supports the achievement of company goals by integrating teams for the best outcome. 
  • Support and understand the team mentality and foster a harmonious environment.⯠

 

Impact 

  • Impacts a team through quality of services and information provided. 
  • Follows standardized procedures and practices and receives moderate supervision and guidance.⯠
  • Refers to the client and site SOPs for guidance and maintains the operations to the same standards. 

 

Leadership 

  • Has no supervisory responsibilities. 
  • Manages their own workload, is punctual, and meets project deadlines. 

 

Problem Solving 

  • Ability to problem solve, self-guided. 
  • Assessing challenges and finding solutions to deliver the best results for the client and the end-users. 

 

Interpersonal Skills 

  • Exchanges information and ideas effectively. 
  • Capable of effective communication when encountering quality control challenges. 
  • The candidate must be detail-oriented, a problem solver, adept at data analysis, skilled in time management, and proficient in conflict resolution. 

 

Responsibility Statements 

  • Reviews current processes and identifies trends within operations.  
  • Reviews work produced for errors and provides improvements when necessary.  
  • Evaluates for performance standards (SLAs) required under contract. 
  • Compares various sampling techniques and identifies correct samples for auditing. 
  • Evaluates workflow tools to run reports. 
  • Coaches Level 1 auditors on sampling techniques and business process knowledge. 
  • Reconciles transaction processing for data accuracy. 
  • Interacts with external auditors to include (SOC 1) Service and Organizational Control Report. 
  • Performs other duties as assigned. 
  • Complies with all policies and standards. 

 

Pay Transparency Laws in some locations require disclosure of compensation-related information.⯠For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $17.50-$18.50 an hour.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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