Emergency Management Specialist

6 days ago


Hyattsville, United States Federal Emergency Management Agency Full time

What will I do in this position if hired?

In this Emergency Management Specialist position, you will monitor and review the progress of program implementation, within the Individuals and Households Branch, to assure that responsibilities are carried out according to established policies and procedures.

Typical assignments include:

Identifying, researching, and recommending staff training needs through analysis of data obtained by identified shortfalls and recommending appropriate training or enhancement of policies and procedures.
Providing technical advice and assistance to managers and staff on quality assurance and process improvement practices in customer service environment.
Conducting evaluation studies to determine the effectiveness of process and program improvement efforts.
Developing and implementing response readiness standards and analyzing, evaluating and providing information for the establishment of effective call center and processing staffing levels.
Responsible for quality control assessments of the performance of caller services and processing representatives through call monitoring and case review using predetermined criteria.
Ensuring FEMA regulations, standards, procedures and policies are appropriately implemented and performed in accordance with the Robert T. Stafford Disaster Relief and Emergency Assistance Act (P.L.288, as amended).

What else do I need to know?

At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

This announcement is for a position as a CORE (Cadre of On-Call Response/Recovery Employee). CORE employees are full-time employees hired to directly support the response and recovery efforts related to disasters. Employees are hired under the Robert T. Stafford Act and are excluded from the provisions of title 5, United States Code, governing jobs in the competitive service. They can be hired under a streamlined process instead of a competitive process. After three years of continuous service, Stafford Act employees may be granted competitive eligibility to apply for permanent full-time positions at FEMA.

This position will be hired into a temporary 4-year, excepted service appointment. Appointments may be renewed based on workload, funding, and supervisory approval.

FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.



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