Senior Pre-Sales Solutions Engineer

4 weeks ago

San Francisco, United States Atlassian Full time

Our Enterprise Solutions Engineering team is dedicated to managing accounts for our large (Fortune 500) Enterprise customers at Atlassian. This involves understanding their business needs and developing customized solutions to meet those requirements.
We're looking for an Enterprise Pre-Sales Solutions Engineer that's passionate about being a solutions expert in the sales cycle, solving our customer's hardest business problems with our products and solutions, and helping close our enterprise deals.

  • Partner with Account Executives to participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
  • Probe for and identify additional opportunities for cross-product/solution expansion
  • investigate, discover, and assess client pain points
  • Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working
  • have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
  • Lead compelling value-based demonstrations, both standard and customized
  • Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
  • Proactively forge strong partnerships with assigned sales counterparts, regularly discussing current and upcoming opportunities and needs, bi-directional feedback on recent engagements, and ways to improve the selling cycle together
  • Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management
  • Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress
  • Collaborating with internal teams, Account Executives, Channel Partners, Product Specialists and Account Managers to streamline sales processes and enhance overall customer satisfaction.
  • Mentoring and providing guidance to members of the SE team, if applicable.


  • 5+ years experience in a pre-sales capacity
  • Customer-centric mindset
  • excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done.
  • You're a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions.
  • You're equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.

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