Customer Success Manager

1 month ago

Seattle, United States TechSmart Full time

Customer Success Manager Job Description

The Opportunity

We’re growing fast (doubling in size each year) and rapidly expanding nationally. We are at an exciting inflection point where we are building out our Customer Success team to power the next level of our growth trajectory. We are looking for a high performance Customer Success Manager to join our sales team

In this role you will:

As a Customer Success Manager at TechSmart, you will play a pivotal role in ensuring the success and satisfaction of our valued teachers and district leaders. You will be the primary point of contact for teachers and administrators in your assigned districts, guiding them through the implementation of our computer science curricula on our online learning platform.

The ideal team member will be an authentic and dedicated relationship manager and operator that is driven by an intense work ethic and desire to excel in a high demand environment.

Our ideal team member will have these qualities:

  •  Motivated, tenacious, highly collaborative team player

  • Driven - you have an intense work ethic and desire to excel in a high demand environment.

  • Operate with a sense of urgency

  • Uncommon and extraordinary attention to detail; obsessed with diving deep in order to assess quality

  • Passion for supporting teachers who bring life-changing opportunities to students

  • Obsessed with quality in all that you do

  • Relentless commitment to high standards and continuous improvement that lifts others

  • Authentic, concise and professional communicator who listens actively and intensely

  • A student of the game - you are able to learn quickly, execute flawlessly, and continuously refine your approach

  • Highly consultative, relationship-focused

  • Able to balance a consultative role with opportunities to delight customers and make their lives easier through support

  • Understand the small picture and thrive on rolling it up into the big picture

  • Unafraid to develop expertise in a new content area and has the intelligence and initiative to do so

  • Excited about efficiency and using systems and processes to ensure spending time on the most high-value tasks

  • Outgoing, friendly, compassionate, and empathetic personality.

  • High degree of Integrity --- commitment to doing things the right way, for the right reasons

  •  Improves the team, brings new ideas, proactive not passive

    Key Responsibilities Account Manager:

  • Operate with a sense of urgency and own the fidelity of each partner implementation. Continuously monitor key instructional metrics and data and evaluate against targeted benchmarks

  • Maintain a high situational awareness and a detailed understanding of what is going well and what areas need improvement in each of your partner implementations will be your passion.

  • Work externally with teachers and administrators as a collaborative consultant to guide pedagogy and instruction that will enable students to develop a depth of knowledge and job-ready programming skills.

  • Work internally with multiple teams to ensure customers are set up for success, owning needed interventions and escalating issues with a sense of urgency.

  • Thrive on building strong relationships with teachers and administrators grounded in authentic care and delivery of value.

  • Provide expert-level insight to various teams on what innovation and continuous improvement is needed in the user experience, product capabilities and features, and customer engagement processes.

  • Document all meetings with meticulous detail, ensuring all meeting notes are completed and shared in a timely manner.

  • Communicate routinely and early with the Director of Customer Success, ensuring that we as a department deal with all potential issues in a proactive manner.

  • Act as a balanced advocate for all partner stakeholders, including administrators, teachers, and most importantly... students.

    Teacher Onboarding, Training, and Support:

  • Lead the onboarding process for new teachers in your districts, ensuring a smooth transition onto our online learning platform.

  • Provide comprehensive training sessions to teachers, covering curriculum content, platform navigation and feature utilization, and best practices for effective implementation in the classroom.

  • Monitor teacher's participation in ongoing professional learning and ensure teachers in your districts stay on-track with their ongoing training throughout the school year.

  • Work with customer success analyst to ensure teacher check-ins are scheduled and performed every 4-6 weeks.

  • Proactively analyze all assigned accounts, ensuring early communication is provided to district leadership at the earliest sign of discrepancies.

Relationship Building:

  • Develop strong, positive relationships with teachers in your districts, and work to understand their individual needs and challenges.

Requirements

  • Customer Success/Account Management Experience: Proven track record in managing client relationships, driving customer success, and ensuring satisfaction in a fast-paced environment. Experience in the educational technology sector is highly desirable.

  • Technical Proficiency: Strong understanding and practical experience with Python, JavaScript, and HTML. Ability to act as subject matter expert instruction teachers in curriculum and platform, provide technical guidance to customers, and collaborate effectively with the product development team

  • Communication Skills: Excellent verbal and written communication skills with the ability to articulate technical concepts to both technical and non-technical audiences. Proficiency in additional languages is a plus.

  • Problem-Solving Abilities: Demonstrated ability to identify customer needs, address concerns, and implement effective solutions to drive customer satisfaction and retention.

  • Analytical Skills: Strong analytical skills with the ability to interpret data, derive insights, and make data-driven decisions to optimize customer success initiatives

  • Education: Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or a related discipline. Alternative routes such as Technical Bootcamps, etc. will be considered. Additional certifications or training in customer success management or technical areas are advantageous.

  • Customer Success Manager

    3 weeks ago

    Seattle, United States Customer Labs Full time

    Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean...

  • Customer Success Manager

    2 weeks ago

    Seattle, United States Techsmartkids Full time

    Customer Success Manager Job Description The Opportunity We’re growing fast (doubling in size each year) and rapidly expanding nationally. We are at an exciting inflection point where we are building out our Customer Success team to power the next level of our growth trajectory. We are looking for a high performance Customer Success Manager to join our...

  • Customer Success Manager

    4 weeks ago

    Seattle, United States Techsmartkids Full time

    Customer Success Manager Job Description The Opportunity We’re growing fast (doubling in size each year) and rapidly expanding nationally. We are at an exciting inflection point where we are building out our Customer Success team to power the next level of our growth trajectory. We are looking for a high performance Customer Success Manager to join our...

  • Customer Success Manager

    1 month ago

    Seattle, Washington, United States Formations Full time

    Our customers are our most valued asset, and developing a strong relationship is paramount to our success. The Customer Success Manager (CSM) will act as a trusted advisor to their portfolio of clients as they manage the full customer lifecycle management and be actively involved in all phases of the customer's journey with Formations, including customer...

  • Customer Success Manager

    2 months ago

    Seattle, Washington, United States TechSmart Full time

    Customer Success Manager Job DescriptionThe Opportunity We're growing fast (doubling in size each year) and rapidly expanding nationally. We are at an exciting inflection point where we are building out our Customer Success team to power the next level of our growth trajectory. We are looking for a high performance Customer Success Manager to join our sales...

  • Customer Success Manager

    2 months ago

    Seattle, United States Tech Smart USA Full time

    Customer Success Manager Job Description The Opportunity We're growing fast (doubling in size each year) and rapidly expanding nationally. We are at an exciting inflection point where we are building out our Customer Success team to power the next level of our growth trajectory. We are looking for a high performance Customer Success Manager to join our...

  • Senior Customer Success Manager

    3 weeks ago

    Seattle, United States Growth LLC Full time

    Job Title: Sr. Customer Success Manager Reports to: Customer Success Director Location: Remote - CST Timezone (ideally Chicago / Austin / Dallas etc) Growth is working exclusively with QA USA, who are serving the skills and talent needs of the Fortune 500, helping them transform through a tech-enabled approach to developing their people and skills for real...

  • Senior Customer Success Manager

    4 weeks ago

    Seattle, United States Amazon Full time

    Description This role can be based in one of our approved office locations in Seattle, WA. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses? As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on...

  • Senior Customer Success Manager

    1 month ago

    Seattle, United States Orby, Inc. Full time

    Orby builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique “observe, learn, and automate” end-to-end experience powered by an actions-based foundation model. Orby observes a user’s activities, identifies repetitive work steps, and generates the suggestions that ultimately automate these tasks....

  • Principal Customer Success Manager

    4 weeks ago

    Seattle, United States Signifyd Full time

    As a Principal CSM , you will be responsible for the success of Signifyd’s most complex and strategic accounts. You will own the relationship across the entire customer journey, ensuring the customer’s seamless transition onto the Signifyd platform and driving optimal outcomes for the customer within core products utilized. You will collaboratively build...

  • Customer Success Manager

    1 week ago

    Seattle, United States Neara Full time

    Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean...

  • Customer Success Manager

    1 week ago

    Seattle, United States Neara Full time

    Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean energy...

  • Customer Success Manager

    4 weeks ago

    Seattle, United States Neara Full time

    Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024 , our vision is to change how the world operates, build and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the...

  • Customer Success Manager

    2 weeks ago

    Seattle, United States Neara Full time

    Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024 , our vision is to change how the world operates, build and design critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the...

  • Customer Success Manager

    2 months ago

    Seattle, United States Neara Full time

    Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024, our vision is to change how the world operates, build and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the...

  • Customer Success Manager

    5 days ago

    Seattle, United States Neara Full time

    Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024, our vision is to change how the world operates, build and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the...

  • Customer Success Manager, Fashion and Fitness

    2 weeks ago

    Seattle, United States Amazon Full time

    Customer Success Manager, Fashion and Fitness Job ID: 2710443 | Amazon.com Services LLC Are you driven to make impactful changes within Amazon's largest and most visible Retail brands? Do you possess a passion for customer-centric leadership, a knack for analyzing complex data, and a talent for driving high-impact improvements? Consider applying for the...

  • District Manager

    2 months ago

    Seattle, United States District Manager Full time

    Job DescriptionJob DescriptionESSENTIAL JOB FUNCTIONSFinancial ResultsWork with Management Teams to achieve weekly sales targets and positive YOY comp sales.Achieve profitability to meet targeted flow thru.Talent Staffing & DevelopmentMaintain adequate management and kitchen level manpower plans for both current and upcoming new store opening needs.Develop...

  • District Manager

    3 months ago

    Seattle, United States District Manager Full time

    Job DescriptionJob DescriptionESSENTIAL JOB FUNCTIONSFinancial ResultsWork with Management Teams to achieve weekly sales targets and positive YOY comp sales.Achieve profitability to meet targeted flow thru.Talent Staffing & DevelopmentMaintain adequate management and kitchen level manpower plans for both current and upcoming new store opening needs.Develop...

  • Customer Success Manager, Fashion and Fitness

    3 weeks ago

    Seattle, United States Amazon Full time

    DESCRIPTION Are you driven to make impactful changes within Amazon's largest and most visible Retail brands? Do you possess a passion for customer-centric leadership, a knack for analyzing complex data, and a talent for driving high-impact improvements? Consider applying for the Customer Success Manager role within our Amazon Vendor Services (AVS) Signature...