Customer Success Manager
4 weeks ago
Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean energy transition. Our 3D digital network model enables utilities to simulate various scenarios and make informed decisions to protect their assets and communities. We are excited to hire our next Customer Success Manager (Deployment) here at Neara. As our Customer Success Manager (Deployment), you will work on industry-changing projects, building the digital network model that is deployed to our customers, and work closely with sales, customer success, product and engineering to ensure customers are provided an exceptional onboarding experience. Our training is fast-paced, designed to bring you up-to-speed on our software along with our related processes. This position will require a large amount of learning on behalf of the candidate to be proficient with the industry, our products and the value it offers. We are looking for individuals who can quickly learn the domain knowledge and become subject matter experts in our product, as such a background in GIS and Geospatial Engineering is preferred. Some of the things you will contribute to: Meeting with customers at the completion of the sales cycle to kick-off the project build Defining the implementation stages and deliverables Executing project set-up and data ingest Building the model and respective deliverables required to complete the project Performing configuration or customization required by the project scope Testing and providing final QA/QC of project deliverables before a client is ready to go live Ensuring all aspects of Neara's system are deployed to client's satisfaction and specifications Provide in-depth training to new and existing customers on the set-up and use of the model and model outputs Proactively communicating with internal teams, correcting and/or advising on operational issues within Neara's systems Reporting on project status to the customer stakeholders, and internal regional and international leadership Maintaining open and professional communications with all Neara's colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency. Some attributes we highly regard: Self-motivated, solutions-driven, detail-oriented, and organized Ability to communicate and collaborate with the broader Neara team Knowledge of and experience in managing complex software implementation projects Strong skills in GIS, including familiarity with LIDAR data interpretation Experience with LIDAR is highly advantageous Electric utility industry or GIS/CAD experience Transmission Design Software Experience highly advantageous Ability to perform basic coding tasks to support model development Programming experience is highly regarded but not required Experience with internal system learning and quality assurance processes Exceptional attention to detail and commitment to maintaining high standards of quality assurance Proficiency in cloud-based applications Experience troubleshooting and resolving hardware and software issues Proficiency in building network models Some of the benefits we have on offer: Have a voice in a cooperative, team driven environment Competitive compensation package (including ESOP) Flexible hours and working arrangements Significant opportunity for career development and acceleration Excellent PTO, Healthcare and 401K program To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. We will endeavour to give you an update on your application within 7-10 working days. Please note, you will require current and unrestricted working rights to be considered for the role. Unfortunately we are not in a position to offer visa sponsorship at this time. No agencies or third party service providers please. Questions? Email talent@neara.com . #J-18808-Ljbffr
-
Customer Success Manager
1 month ago
Seattle, United States Customer Labs Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean...
-
Customer Success Manager
2 months ago
Seattle, Washington, United States Formations Full timeOur customers are our most valued asset, and developing a strong relationship is paramount to our success. The Customer Success Manager (CSM) will act as a trusted advisor to their portfolio of clients as they manage the full customer lifecycle management and be actively involved in all phases of the customer's journey with Formations, including customer...
-
Customer Success Manager
2 weeks ago
Seattle, United States Shiftboard Full timeWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce management solutions through...
-
Customer Success Manager
15 hours ago
Seattle, Washington, United States Youreka Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Youreka. As a key member of our organization, you will be responsible for driving client success and growth, ensuring that our clients realize the full value of our product and service.Key Responsibilities:Develop and execute strategic account plans to drive user...
-
Customer Success Manager
2 weeks ago
Seattle, United States Shiftboard Full timeWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard's workforce management solutions through proactive...
-
Customer Success Manager
3 weeks ago
Seattle, United States Shiftboard Full timeJob DescriptionJob DescriptionWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce...
-
Customer Success Manager
3 weeks ago
Seattle, United States Shiftboard Full timeJob DescriptionJob DescriptionWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce...
-
Customer Success Manager
1 day ago
Seattle, United States Amazon Full timeJob ID: 2710433 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA, Santa Monica, CA or Arlington, VA dependent on business need. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and...
-
Customer Success Manager
2 months ago
Seattle, United States Zillow Group Full timeAbout the team ShowingTime+ is a collection of brands and software solutions that focus on providing services to all real estate agents, teams, and brokers to facilitate a seamless shopping and transaction experience for their customers. ShowingTime+ is part of Zillow Group, whose mission is to give people the power to unlock life's next chapter. The team...
-
Customer Success Manager
4 days ago
Seattle, Washington, United States Jobot Full timeJob OverviewWe are seeking a highly skilled Customer Success Manager to join our team at Jobot. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients, ensuring they are getting maximum value from our services.Key ResponsibilitiesClient Relationship Management: Develop and maintain...
-
Principal Customer Success Manager
4 days ago
Seattle, United States Signifyd Full timeAs a Principal CSM , you will be responsible for the success of Signifyd’s most complex and strategic accounts. You will own the relationship across the entire customer journey, ensuring the customer’s seamless transition onto the Signifyd platform and driving optimal outcomes for the customer within core products utilized. You will collaboratively build...
-
Senior Customer Success Manager
2 months ago
Seattle, United States Orby, Inc. Full timeOrby builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique “observe, learn, and automate” end-to-end experience powered by an actions-based foundation model. Orby observes a user’s activities, identifies repetitive work steps, and generates the suggestions that ultimately automate these tasks....
-
Principal Customer Success Manager
2 months ago
Seattle, United States Signifyd Full timeAs a Principal CSM , you will be responsible for the success of Signifyd’s most complex and strategic accounts. You will own the relationship across the entire customer journey, ensuring the customer’s seamless transition onto the Signifyd platform and driving optimal outcomes for the customer within core products utilized. You will collaboratively build...
-
Customer Success Manager
4 weeks ago
Seattle, United States Neara Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean...
-
District Manager
2 months ago
Seattle, United States District Manager Full timeJob DescriptionJob DescriptionESSENTIAL JOB FUNCTIONSFinancial ResultsWork with Management Teams to achieve weekly sales targets and positive YOY comp sales.Achieve profitability to meet targeted flow thru.Talent Staffing & DevelopmentMaintain adequate management and kitchen level manpower plans for both current and upcoming new store opening needs.Develop...
-
District Manager
3 months ago
Seattle, United States District Manager Full timeJob DescriptionJob DescriptionESSENTIAL JOB FUNCTIONSFinancial ResultsWork with Management Teams to achieve weekly sales targets and positive YOY comp sales.Achieve profitability to meet targeted flow thru.Talent Staffing & DevelopmentMaintain adequate management and kitchen level manpower plans for both current and upcoming new store opening needs.Develop...
-
Customer Success Manager
3 months ago
Seattle, United States Neara Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024, our vision is to change how the world operates, build and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the...
-
Customer Success Manager
4 weeks ago
Seattle, United States Neara Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024, our vision is to change how the world operates, build and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the...
-
Customer Success Manager, Fashion and Fitness
1 month ago
Seattle, United States Amazon Full timeCustomer Success Manager, Fashion and Fitness Job ID: 2710443 | Amazon.com Services LLC Are you driven to make impactful changes within Amazon's largest and most visible Retail brands? Do you possess a passion for customer-centric leadership, a knack for analyzing complex data, and a talent for driving high-impact improvements? Consider applying for the...
-
Senior Customer Success Manager, Showcase
16 hours ago
Seattle, Washington, United States Zillow Group Full timeAbout the TeamZillow Group is a leading provider of real estate solutions, dedicated to making home a reality for more people. Our team is passionate about delivering exceptional customer experiences and plays a critical role in bringing new customers onboard by establishing rapport, understanding customer needs, and addressing challenges.The RoleThe Senior...
