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Customer Success Manager, Fashion and Fitness
1 month ago
Customer Success Manager, Fashion and Fitness Job ID: 2710443 | Amazon.com Services LLC Are you driven to make impactful changes within Amazon's largest and most visible Retail brands? Do you possess a passion for customer-centric leadership, a knack for analyzing complex data, and a talent for driving high-impact improvements? Consider applying for the Customer Success Manager role within our Amazon Vendor Services (AVS) Signature Team The AVS Signature Team excels in data-driven analysis to create actionable solutions, focusing on enhancing vendor performance. As custodians of the end-to-end promotional strategy, we meticulously plan and execute every detail to deliver optimal promotional events. We take pride in our role as owners of the catalog relationship with our offshore team, ensuring the organization and optimization of the on-site experience. Known for our agile prioritization and strong customer-centric approach, we collaborate closely with Vendor Manager, Supply Chain, and Marketing teams to develop joint business plans that drive strategic initiatives and foster mutual success. Key job responsibilities We are seeking a Customer Success Manager with deep expertise in leveraging data analysis, inventory optimization, and customer experience enhancement to drive impactful results. The ideal candidate will have strong account/vendor management skills, exceptional prioritization abilities, and thrive in fast-paced and complex ecosystems. They should demonstrate unwavering customer focus, creative problem-solving skills, and a confident approach to navigating ambiguity. Leveraging advanced analytics, they will identify growth opportunities, streamline operations, and ensure exceptional experiences for both vendors and customers. Excellent interpersonal and communication skills are crucial, enabling them to establish trusted advisor relationships with our vendor partners. A day in the life As a Customer Success Manager, you will: Utilize advanced data analysis to uncover growth opportunities and optimize operations Provide tactical support to vendors to ensure prompt resolution Be the end-to-end owner of the vendors promotional events Drive a strong on-site experience for our customers by partnering with the catalog team(s) Build trusted relationships with vendors and advocate for their needs within Amazon Collaborate cross-functionally to deep dive and resolve complex vendor issues Educate vendors on Amazon's tools, policies, and growth strategies BASIC QUALIFICATIONS Bachelor’s Degree 2+ years of experience in business relationship management, customer success, account management, vendor management, or related fields Proficiency in Excel including complex formulas, pivot tables, and data manipulation Demonstrated ability in data analysis, reporting, and forecasting for guiding decisions in ambiguous environments Proficiency in Microsoft Office Suites, Microsoft OneNote, and ability to learn new tools quickly Strong written and verbal communication skills for concise and accurate responses Excellent organizational skills including prioritization and managing multiple projects in fast-paced settings Attention to detail and strong problem-solving skills Proven track-record of taking ownership and driving results Comfortable working in a diverse group and contributing to an inclusive culture PREFERRED QUALIFICATIONS 2+ E-commerce or retail industry experience 2+ Professional experience in Fashion or Fitness industry 2+ years professional experience with a focus in relationship management and negotiation skills Experience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence. Proven ability to learn tools and processes then effectively using them to provide service If you are excited about growing Amazon's top brands through data-driven, customer-centric strategies, we encourage you to apply. Join us in shaping the future of Amazon Retail. Apply now and make a significant impact Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Posted: August 5, 2024 #J-18808-Ljbffr
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Client Success Manager, Fashion and Fitness
1 week ago
Seattle, Washington, United States Amazon Full timeAre you passionate about driving meaningful change within Amazon's premier Retail brands? If you have a strong customer-centric mindset, exceptional analytical skills, and a talent for implementing impactful enhancements, the role of Customer Success Manager within our Amazon Vendor Services (AVS) Signature Team may be the perfect fit for you.About the AVS...
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Customer Success Manager
1 month ago
Seattle, United States Customer Labs Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean...
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BIE , Fashion & Fitness Category Excellence
1 month ago
Seattle, Washington, United States Amazon Full timeAmazon Fashion & Fitness drives multiple core and advance science initiatives. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates. We are hiring a Business Intelligence Engineer (BIE) to join the Fashion & Fitness Pricing Team, and help us accelerate our...
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BIE , Fashion & Fitness Category Excellence
1 month ago
Seattle, United States Amazon Full timeAmazon Fashion & Fitness drives multiple core and advance science initiatives. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates. We are hiring a Business Intelligence Engineer (BIE) to join the Fashion & Fitness Pricing Team, and help us accelerate our...
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Sr. Product Manager, Fashion
6 days ago
Seattle, United States Amazon Full timeDescriptionWe are looking for a passionate, driven Senior Product Manager to help design, build, and develop big impact features to improve customer experience and deliver best-in-class Softlines selection (including Clothing, Shoes, Jewelry, Watches, Accessories, Sports and Outdoors). This leader will be our customers' best advocate, driving ideation and...
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Sr. Product Manager, Fashion
3 weeks ago
Seattle, United States Amazon Full timeDescription We are looking for a passionate, driven Senior Product Manager to help design, build, and develop big impact features to improve customer experience and deliver best-in-class Softlines selection (including Clothing, Shoes, Jewelry, Watches, Accessories, Sports and Outdoors). This leader will be our customers' best advocate, driving ideation and...
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Sr. Product Manager, Fashion
6 days ago
Seattle, United States Amazon Full timeWe are looking for a passionate, driven Senior Product Manager to help design, build, and develop big impact features to improve customer experience and deliver best-in-class Softlines selection (including Clothing, Shoes, Jewelry, Watches, Accessories, Sports and Outdoors). This leader will be our customers' best advocate, driving ideation and solving...
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Lead Customer Success Strategist
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Seattle, Washington, United States Amazon Inc Full timeJob Overview: We are seeking a Senior Customer Success Manager at Amazon Inc. This position is focused on enhancing customer satisfaction and driving growth for our key Retail partners. This role requires candidates to hold a Bachelor's Degree and is open to individuals with a strong background in customer relationship management. Job openings in this sector...
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Experienced Customer Success Leader
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Seattle, Washington, United States Amazon Inc Full timeJob Overview: We are seeking a Senior Customer Success Manager at Amazon Inc. This role is pivotal in enhancing the experience of our strategic Retail vendors and driving their business growth. Location: Seattle, WA, United StatesQualifications: Candidates should possess a Bachelor's Degree and have a minimum of 4 years of professional experience in business...
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Customer Success Manager
2 months ago
Seattle, Washington, United States Formations Full timeOur customers are our most valued asset, and developing a strong relationship is paramount to our success. The Customer Success Manager (CSM) will act as a trusted advisor to their portfolio of clients as they manage the full customer lifecycle management and be actively involved in all phases of the customer's journey with Formations, including customer...
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Customer Success Manager
2 weeks ago
Seattle, United States Shiftboard Full timeWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce management solutions through...
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Customer Success Specialist
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Seattle, United States PSC Biotech Full timeThis is a remote position. PSC Software, a division of PSC Biotech, provides industry leading SaaS software solutions to the Pharmaceutical, Medical Device, and Biotech industry. Our goal is to provide intuitive quality management software to accelerate the time to compliance with the various regulatory burdens unique to the Pharmaceutical, Medical Device,...
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Customer Success Manager
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Seattle, Washington, United States Youreka Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Youreka. As a key member of our organization, you will be responsible for driving client success and growth, ensuring that our clients realize the full value of our product and service.Key Responsibilities:Develop and execute strategic account plans to drive user...
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Customer Success Manager
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Seattle, United States Shiftboard Full timeWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard's workforce management solutions through proactive...
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Customer Success Manager
3 weeks ago
Seattle, United States Shiftboard Full timeJob DescriptionJob DescriptionWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce...
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Customer Success Manager
3 weeks ago
Seattle, United States Shiftboard Full timeJob DescriptionJob DescriptionWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce...
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Client Success Manager, Apparel and Wellness
1 week ago
Seattle, Washington, United States Amazon Full timeAre you passionate about driving significant improvements in one of Amazon's leading Retail sectors? We are looking for a Customer Success Manager who is adept at customer-focused leadership, possesses strong analytical skills, and is committed to delivering impactful results.About the RoleThe Customer Success Manager will play a pivotal role within our...
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Customer Success Manager
1 day ago
Seattle, United States Amazon Full timeJob ID: 2710433 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA, Santa Monica, CA or Arlington, VA dependent on business need. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and...
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Customer Success Manager
2 months ago
Seattle, United States Zillow Group Full timeAbout the team ShowingTime+ is a collection of brands and software solutions that focus on providing services to all real estate agents, teams, and brokers to facilitate a seamless shopping and transaction experience for their customers. ShowingTime+ is part of Zillow Group, whose mission is to give people the power to unlock life's next chapter. The team...
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Fashion Sales Consultant
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Seattle, Washington, United States Bloomingdale's Full timeAbout UsAt Bloomingdale's, we transform fashion into a personal and enjoyable experience, making it both aspirational and accessible. Our mission is to inspire our customers to embrace style as a source of creativity in their lives. We are committed to making Bloomingdale's a unique shopping destination. Every team member plays a vital role in bringing our...