Customer Success Manager, Fashion and Fitness
1 month ago
Customer Success Manager, Fashion and Fitness Job ID: 2710443 | Amazon.com Services LLC Are you driven to make impactful changes within Amazon's largest and most visible Retail brands? Do you possess a passion for customer-centric leadership, a knack for analyzing complex data, and a talent for driving high-impact improvements? Consider applying for the Customer Success Manager role within our Amazon Vendor Services (AVS) Signature Team The AVS Signature Team excels in data-driven analysis to create actionable solutions, focusing on enhancing vendor performance. As custodians of the end-to-end promotional strategy, we meticulously plan and execute every detail to deliver optimal promotional events. We take pride in our role as owners of the catalog relationship with our offshore team, ensuring the organization and optimization of the on-site experience. Known for our agile prioritization and strong customer-centric approach, we collaborate closely with Vendor Manager, Supply Chain, and Marketing teams to develop joint business plans that drive strategic initiatives and foster mutual success. Key job responsibilities We are seeking a Customer Success Manager with deep expertise in leveraging data analysis, inventory optimization, and customer experience enhancement to drive impactful results. The ideal candidate will have strong account/vendor management skills, exceptional prioritization abilities, and thrive in fast-paced and complex ecosystems. They should demonstrate unwavering customer focus, creative problem-solving skills, and a confident approach to navigating ambiguity. Leveraging advanced analytics, they will identify growth opportunities, streamline operations, and ensure exceptional experiences for both vendors and customers. Excellent interpersonal and communication skills are crucial, enabling them to establish trusted advisor relationships with our vendor partners. A day in the life As a Customer Success Manager, you will: Utilize advanced data analysis to uncover growth opportunities and optimize operations Provide tactical support to vendors to ensure prompt resolution Be the end-to-end owner of the vendors promotional events Drive a strong on-site experience for our customers by partnering with the catalog team(s) Build trusted relationships with vendors and advocate for their needs within Amazon Collaborate cross-functionally to deep dive and resolve complex vendor issues Educate vendors on Amazon's tools, policies, and growth strategies BASIC QUALIFICATIONS Bachelor’s Degree 2+ years of experience in business relationship management, customer success, account management, vendor management, or related fields Proficiency in Excel including complex formulas, pivot tables, and data manipulation Demonstrated ability in data analysis, reporting, and forecasting for guiding decisions in ambiguous environments Proficiency in Microsoft Office Suites, Microsoft OneNote, and ability to learn new tools quickly Strong written and verbal communication skills for concise and accurate responses Excellent organizational skills including prioritization and managing multiple projects in fast-paced settings Attention to detail and strong problem-solving skills Proven track-record of taking ownership and driving results Comfortable working in a diverse group and contributing to an inclusive culture PREFERRED QUALIFICATIONS 2+ E-commerce or retail industry experience 2+ Professional experience in Fashion or Fitness industry 2+ years professional experience with a focus in relationship management and negotiation skills Experience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence. Proven ability to learn tools and processes then effectively using them to provide service If you are excited about growing Amazon's top brands through data-driven, customer-centric strategies, we encourage you to apply. Join us in shaping the future of Amazon Retail. Apply now and make a significant impact Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Posted: August 5, 2024 #J-18808-Ljbffr
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Client Success Manager, Fashion and Fitness
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Seattle, Washington, United States Amazon Full timeAre you passionate about driving meaningful change within Amazon's premier Retail brands? If you have a strong customer-centric mindset, exceptional analytical skills, and a talent for implementing impactful enhancements, the role of Customer Success Manager within our Amazon Vendor Services (AVS) Signature Team may be the perfect fit for you.About the AVS...
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Seattle, United States Amazon Full timeAmazon Fashion & Fitness drives multiple core and advance science initiatives. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates. We are hiring a Business Intelligence Engineer (BIE) to join the Fashion & Fitness Pricing Team, and help us accelerate our...
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Seattle, United States Amazon Full timeWe are looking for a passionate, driven Senior Product Manager to help design, build, and develop big impact features to improve customer experience and deliver best-in-class Softlines selection (including Clothing, Shoes, Jewelry, Watches, Accessories, Sports and Outdoors). This leader will be our customers' best advocate, driving ideation and solving...
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