Customer Success Manager

1 month ago

Seattle, United States Tech Smart USA Full time

Customer Success Manager Job Description

The Opportunity

We're growing fast (doubling in size each year) and rapidly expanding nationally. We are at an exciting inflection point where we are building out our Customer Success team to power the next level of our growth trajectory. We are looking for a high performance Customer Success Manager to join our sales team

In this role you will:

As a Customer Success Manager at TechSmart, you will play a pivotal role in ensuring the success and satisfaction of our valued teachers and district leaders. You will be the primary point of contact for teachers and administrators in your assigned districts, guiding them through the implementation of our computer science curricula on our online learning platform.

The ideal team member will be an authentic and dedicated relationship manager and operator that is driven by an intense work ethic and desire to excel in a high demand environment.

Our ideal team member will have these qualities:

  • Motivated, tenacious, highly collaborative team player
  • Driven - you have an intense work ethic and desire to excel in a high demand environment.
  • Operate with a sense of urgency
  • Uncommon and extraordinary attention to detail; obsessed with diving deep in order to assess quality
  • Passion for supporting teachers who bring life-changing opportunities to students
  • Obsessed with quality in all that you do
  • Relentless commitment to high standards and continuous improvement that lifts others
  • Authentic, concise and professional communicator who listens actively and intensely
  • A student of the game - you are able to learn quickly, execute flawlessly, and continuously refine your approach
  • Highly consultative, relationship-focused
  • Able to balance a consultative role with opportunities to delight customers and make their lives easier through support
  • Understand the small picture and thrive on rolling it up into the big picture
  • Unafraid to develop expertise in a new content area and has the intelligence and initiative to do so
  • Excited about efficiency and using systems and processes to ensure spending time on the most high-value tasks
  • Outgoing, friendly, compassionate, and empathetic personality.
  • High degree of Integritycommitment to doing things the right way, for the right reasons
  • Improves the team, brings new ideas, proactive not passive

    Key Responsibilities Account Manager:
  • Operate with a sense of urgency and own the fidelity of each partner implementation. Continuously monitor key instructional metrics and data and evaluate against targeted benchmarks
  • Maintain a high situational awareness and a detailed understanding of what is going well and what areas need improvement in each of your partner implementations will be your passion.
  • Work externally with teachers and administrators as a collaborative consultant to guide pedagogy and instruction that will enable students to develop a depth of knowledge and job-ready programming skills.
  • Work internally with multiple teams to ensure customers are set up for success, owning needed interventions and escalating issues with a sense of urgency.
  • Thrive on building strong relationships with teachers and administrators grounded in authentic care and delivery of value.
  • Provide expert-level insight to various teams on what innovation and continuous improvement is needed in the user experience, product capabilities and features, and customer engagement processes.
  • Document all meetings with meticulous detail, ensuring all meeting notes are completed and shared in a timely manner.
  • Communicate routinely and early with the Director of Customer Success, ensuring that we as a department deal with all potential issues in a proactive manner.
  • Act as a balanced advocate for all partner stakeholders, including administrators, teachers, and most importantly... students.

    Teacher Onboarding, Training, and Support:
  • Lead the onboarding process for new teachers in your districts, ensuring a smooth transition onto our online learning platform.
  • Provide comprehensive training sessions to teachers, covering curriculum content, platform navigation and feature utilization, and best practices for effective implementation in the classroom.
  • Monitor teacher's participation in ongoing professional learning and ensure teachers in your districts stay on-track with their ongoing training throughout the school year.
  • Work with customer success analyst to ensure teacher check-ins are scheduled and performed every 4-6 weeks.
  • Proactively analyze all assigned accounts, ensuring early communication is provided to district leadership at the earliest sign of discrepancies.
Relationship Building:
  • Develop strong, positive relationships with teachers in your districts, and work to understand their individual needs and challenges.
Requirements
  • Customer Success/Account Management Experience: Proven track record in managing client relationships, driving customer success, and ensuring satisfaction in a fast-paced environment. Experience in the educational technology sector is highly desirable.
  • Technical Proficiency: Strong understanding and practical experience with Python, JavaScript, and HTML. Ability to act as subject matter expert instruction teachers in curriculum and platform, provide technical guidance to customers, and collaborate effectively with the product development team
  • Communication Skills: Excellent verbal and written communication skills with the ability to articulate technical concepts to both technical and non-technical audiences. Proficiency in additional languages is a plus.
  • Problem-Solving Abilities: Demonstrated ability to identify customer needs, address concerns, and implement effective solutions to drive customer satisfaction and retention.
  • Analytical Skills: Strong analytical skills with the ability to interpret data, derive insights, and make data-driven decisions to optimize customer success initiatives
  • Education: Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or a related discipline. Alternative routes such as Technical Bootcamps, etc. will be considered. Additional certifications or training in customer success management or technical areas are advantageous.

  • Customer Success Manager

    4 weeks ago

    Seattle, Washington, United States SecureW2 Full time

    Job DescriptionJob DescriptionSalary: SecureW2 is a SaaS Cybersecurity company pioneering the development of certificate-driven enterprise security. We specialize in passwordless security for wired, wireless, VPN, and ZTNA, and application security, ensuring an organization is protected from credential and data theft.Our clientele ranges from Peloton,...

  • Customer Success Manager

    1 week ago

    Seattle, Washington, United States TechSmart Full time

    Customer Success Manager Job DescriptionThe Opportunity We're growing fast (doubling in size each year) and rapidly expanding nationally. We are at an exciting inflection point where we are building out our Customer Success team to power the next level of our growth trajectory. We are looking for a high performance Customer Success Manager to join our sales...

  • Customer Success Manager

    2 days ago

    Seattle, United States Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...

  • Customer Success Manager

    6 days ago

    Seattle, United States TechSmart Full time

    Customer Success Manager Job Description The Opportunity We’re growing fast (doubling in size each year) and rapidly expanding nationally. We are at an exciting inflection point where we are building out our Customer Success team to power the next level of our growth trajectory. We are looking for a high performance Customer Success Manager to join our...

  • Customer Success Manager

    3 weeks ago

    Seattle, Washington, United States Echelon Fitness Multimedia LLC Full time

    About Us:Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire fitness playbook. Think of us as the rebels of the fitness world-the ones who dare to blur the lines between sweat sessions and entertainment extravaganzas.Here at Echelon, we're more than just a company; we're a movement. Picture a team of...

  • Customer Success Manager

    3 weeks ago

    Seattle, Washington, United States Echelon Fitness Multimedia LLC Full time

    About the Company:Join the vibrant team at Echelon Fitness, a group of tech junkies, fitness fanatics, creative sparks, and unapologetic dreamers rewriting the fitness playbook to create something extraordinary.Job Title:Entry-Level Customer Success ManagerJob Description:- Develop relationships with customers to ensure successful product use.- Provide...

  • Customer Success Manager

    3 weeks ago

    Seattle, Washington, United States Amazon Inc Full time

    This role is located in one of our approved office locations in Seattle, WA. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses? As a Customer Success Manager with Home & Lifest Manager, Continuous Improvement, Customer Experience, Vendor, Microsoft, Supply Chain, Business Services

  • Customer Success Manager

    4 weeks ago

    Seattle, Washington, United States Pulsara Full time

    Who We Are Pulsara is the communication and logistics platform that unites distributed teams and fragmented technologies during dynamic events. To do this, we are building a multi-sided network that includes Public Safety, Public Health, Emergency Management, and Healthcare. It takes a cross-functional project team to navigate the Pulsara customer journey....

  • Customer Success Manager

    3 weeks ago

    Seattle, Washington, United States Pulsara Full time

    Who We ArePulsara is the communication and logistics platform that unites distributed teams and fragmented technologies during dynamic events. To do this, we are building a multi-sided network that includes Public Safety, Public Health, Emergency Management, and Healthcare. It takes a cross-functional project team to navigate the Pulsara customer journey....

  • Customer Success Manager

    2 weeks ago

    Seattle, United States American Income Life AO - Jennifer Siregar Full time

    Exciting Opportunity for Experienced Professionals: Sales Manager Role - Remote and Flexible! Are you a seasoned professional with a wealth of experience in customer service and sales? We have an incredible opportunity for individuals who bring wisdom, dedication, and a wealth of life experience to the table. Join us as a Sales Manager and enjoy the benefits...

  • Customer Success Manager

    4 weeks ago

    Seattle, United States American Income Life AO - Jennifer Siregar Full time

    Exciting Opportunity for Experienced Professionals: Sales Manager Role - Remote and Flexible! Are you a seasoned professional with a wealth of experience in customer service and sales? We have an incredible opportunity for individuals who bring wisdom, dedication, and a wealth of life experience to the table. Join us as a Sales Manager and enjoy the benefits...

  • Customer Success Manager

    3 weeks ago

    Seattle, United States Decarbonize Full time

    The Strella Mission More than 40% of all fresh produce is wasted in the US, which accounts for over 17 billion dollars in lost product annually and contributes more carbon dioxide emissions than all of US transportation combined. Globally, food that is never consumed accounts for 7% of the global freshwater supply and 308MM hectares of land. Our goal is to...

  • Senior Customer Success Manager

    5 days ago

    Seattle, United States Motorola Solutions Full time

    Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Customer Success Manager

    3 weeks ago

    Seattle, United States Salesforce Full time

    As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business...

  • Sr. Customer Success Manager,

    4 weeks ago

    Seattle, Washington, United States Amazon Full time

    Amazon Renewed is the home of high-quality pre-owned and refurbished products in 15 countries (NA3, EU7, IN, AU, JP, UAE, SA) with supply from qualifying Marketplace Sellers, Retail Vendors and Amazon. We aspire to transform how Customers discover and buy high-quality pre-owned products by providing a Customer experience that combines the trust and...

  • Customer Success Manager

    4 weeks ago

    Seattle, United States Neara Full time

    Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean...

  • Strategic Customer Success Manager

    3 weeks ago

    Seattle, Washington, United States MongoDB Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Strategic Customer Success Manager

    4 weeks ago

    Seattle, United States MongoDB Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Senior Customer Success Manager

    1 month ago

    Seattle, United States MongoDB Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Customer Success Manager

    5 days ago

    Seattle, United States Neara Full time

    Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024, our vision is to change how the world operates, build and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the...