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Operations Manager

2 months ago

Kenner, United States Hertz Full time
  • The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.
  • The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations.
  • The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location.
  • Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function
  • Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
  • Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
  • Manages the airport and assigned locations/geographic areas when the General Manager is not present
  • Experience in car rental, hospitality, or tourism a plus