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Restaurant Operations Manager

2 months ago

Kenner, Louisiana, United States IHOP Full time
{"title": "Assistant Manager", "description": "Job Summary

The Assistant Manager plays a vital role in the success of our IHOP restaurant. As a key member of our management team, you will be responsible for providing leadership and support to our restaurant operations. Your primary focus will be on assisting the General Manager in overseeing staff, ensuring exceptional customer service, maintaining quality standards, managing inventory, implementing company policies, and optimizing profitability.

Responsibilities
  • Assist in the achievement of budgeted sales and profits.
  • Develop and maintain professional functional working relationships with IHOP restaurant hourly Team Members, Corporate and Regional Team Members, and guests.
  • Implement IHOP 101 Training program for all restaurant hourly Team Members to improve unit operations and the guest experience.
  • Assist in the execution of annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics for assigned unit, in accordance with the current IHOP Standard Operating Procedures (SOP) and the current operations plan.
  • Comply with federal, state and local regulations that are applicable to assigned unit.
  • Assist in the recruitment, training and retention of Team Members in accordance with the current SOP and operations plan for the assigned unit.
  • Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen and miscellaneous supplies.
  • Ensure the proper operational condition of equipment, building structure and premises according to federal, state and local regulations and the SOP.
  • Ensure safety and sanitation practices are maintained according to federal, state and local regulations and the SOP.
  • Assist in maintaining a safe and secure restaurant.
  • Assist in completion of all required reports and paperwork.
  • Perform other duties as assigned.
  • Assist General Manager with the overall direction, coordination and evaluation of the Company unit.
  • Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Keep the General Manager informed.
Qualifications
  • A high school diploma or equivalent is typically required.
  • Previous relevant work experience is often required. The specific amount of experience varies by industry and company but can range from a few years to several years.
  • Assistant managers need strong leadership skills to effectively supervise and guide staff, including training, delegating tasks, and resolving conflicts.
  • Effective communication is crucial for conveying instructions to employees, interacting with customers or clients, and collaborating with other managers and team members.
  • Assistant managers are responsible for overseeing various aspects of operations, so strong organizational skills are important for managing tasks, schedules, and priorities effectively.
  • The ability to identify issues, analyze problems, and implement solutions is vital for assistant managers to keep operations running smoothly.
  • Strong customer service skills are essential for handling customer inquiries, complaints, and ensuring a positive experience.
  • Assistant managers may be responsible for budgeting, financial reporting, and managing expenses, so a basic understanding of financial principles can be valuable.
  • Familiarity with industry-specific software, point-of-sale systems, and other relevant technology may be required.
  • Assistant managers often work closely with other managers and staff, so the ability to collaborate effectively as part of a team is essential.
  • Industries and businesses can be dynamic, so the ability to adapt to changing circumstances and priorities is important.
  • Assistant managers may need to be familiar with and ensure compliance with industry regulations, safety standards, and labor laws.
  • Assistant managers should prioritize both customer and employee satisfaction, ensuring that customers receive quality service and employees feel supported and motivated.
  • Efficiently managing time and tasks is crucial to meet deadlines and achieve objectives.
  • The ability to resolve conflicts and address employee issues in a fair and constructive manner is important for maintaining a positive work environment.
  • Assistant managers must be reliable and available to handle responsibilities, including potentially working weekends, evenings, or holidays.
  • Food Safety Certified; can be certified while on the job.
  • Familiarity with the specific industry, its products, services, and customer base, can be a significant advantage.
  • Certifications through IHOP training courses assigned
  • Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
  • Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or restaurant Team Members.
"}