Operations Director

4 weeks ago


Kenner, Louisiana, United States SERVPRO of Metairie Full time
Job Summary

We are seeking a highly skilled Operations Director to join our team at SERVPRO of Metairie. As a key member of our leadership team, you will be responsible for driving operational excellence and strategic growth across our organization.

Key Responsibilities
  • Develop and implement operational strategies to drive business growth and improve efficiency
  • Collaborate with ownership to understand business vision and translate it into actionable processes and procedures
  • Conduct comprehensive SWOT analyses to inform strategic planning and decision-making
  • Develop and manage Key Performance Metrics (KPMs) to monitor performance and drive improvement
  • Lead weekly discussions with the CFO and owners on cost control, margin management, and strategic adjustments
  • Foster a positive culture in each office, promoting the company's core values of Urgency, Process, Quality, and Accountability
Requirements
  • Bachelor's degree in business management or a related field
  • Over 5 years of experience in a senior operations role, demonstrating a successful track record in process implementation and management
  • Strong analytical and business planning skills
  • Excellent leadership and communication abilities, with a focus on fostering accountability and a positive work environment
  • Industry experience is highly preferred
  • Proficiency in developing and managing KPMs and a deep understanding of P&L dynamics
  • Willingness to travel frequently and work flexible hours
  • Dedication to upholding and promoting the company's core values

Flexible work from home options available.


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