Technical Coordinator

1 month ago

Chesapeake, United States Alfa Laval Full time

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

Who you are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for

About the job

The Technical Coordinator provides technical support relating to repair work for Decanter (DEC) / Separation (SEP) product lines as required. This position provides technical support to the inside sales/customer, order/shop coordinators, shop team members, and to Alfa Laval representatives and end users. Key areas include: problem solving of repair issues and troubleshooting of customer equipment encompassing multiple product lines handled.  Continually seek ways to improve the repair processes and techniques.        

In this role, you’ll have the opportunity to problem solve repair issues encompassing multiple product lines handled, serve as the primary contact for customer technical support and troubleshooting of customer equipment, provide direct support to outside sales for expedited requests and information, and continually seek ways to improve the repair processes and techniques.

As a part of the team, you will:

  • Research customer equipment in proprietary systems to confirm accuracy of parts

  • Assist with test inspections with customers.
  • Provide input / guidance for repairs covering multiple product lines serviced.
  • Utilize One4AL, BPCS programs, Jeeves, Installed Base, SALLY, CAS and OPTO, TEAMS, etc., to find information and to update modifications made on equipment.
  • Request and provide drawings, research repair history, trouble shoot, and redesign of equipment.
  • Assist with developing and providing repair procedures covering multiple product lines.
  • Communicate technical repair information to workshop team leads and to end users.
  • Procure Engineering support as required and when needed for direction.
  • Provide technical support and drawing interpretation for outside vendors and shop during repairs.
  • Positive participation in ALPS and improvement initiatives
  • Perform other duties as directed by Management
  • Make sales calls to customer sites as needed to maintain business, assist in future business, provide on-site technical support and establish business with new customers as needed.

ORGANIZATIONAL COMPONENTS

The Technical Coordinator reports directly to Service Center Manager. The Technical Coordinator functions with minimal supervision, works with all Team Leaders to provide solutions, solve problems, provide a positive customer experience, and to meet KPI’s.

KEY PERFORMANCE MEASURES

1. Service Centers’ Factory Result

2. Length of time to quote customer

3. Total repair turnaround time

4. Days Sales Outstanding

5. Warranty claims (closure in a timely manner)

KEY COMPETENCIES NEEDED

  • Drive for result

  • Leading others and self

  • Judgement & Decision Making

  • Customer Focus

  • Learning Ability

  • Networking & Influencing

  • Acumen

  • Agility                                            

What you know:

You have a High School or GED equivalent with five years hands-on experience with inspection and repairing/reconditioning in a manufacturing, job shop or customer service environment desirable.

Knowledge, Skills, Abilities and Attributes Desired in Candidate:

  • Strong Customer Service skills
  • Ability to read and work from blueprints
  • Ability to prioritize work and meet deadlines
  • Strong communication and respectful interpersonal skills both written and verbal
  • Demonstrate ability to perform effectively within a team environment
  • Strong understanding of machining and welding techniques
  • Ability to work within stressful situations
  • Fundamental knowledge of standard word processing software and spreadsheets

PHYSICAL & ENVIRONMENTAL FACTORS

  • Position is based in an office environment with approximately 50% of the time in the machine shop, welding area or assembly area. There is the possibility of coming into contact with residues of customers’ products.

  • OTHER REQUIREMENTS

    Some travel within the USA to visit customers or other Service Centers; meetings; training.

    Occasional requirements to travel outside of the USA to visit customers; training; meetings.

What's In It For You

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.  The hourly pay for this role is typically $23.00 - $33.00.

Alfa Laval is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO/Vet/Disabled Employer

  • Technical Coordinator

    1 month ago

    Chesapeake, United States Alfa Laval AB Full time

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. Who you are You are a self-motivated team...

  • Technical Coordinator

    4 days ago

    Chesapeake, United States Alfa Laval Full time

    Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital...

  • Technical Coordinator

    2 weeks ago

    Chesapeake, United States Alfa Laval Full time

    Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital...

  • Antenna & General Maintenance Worker

    2 weeks ago

    Chesapeake, United States Oneida Technical Solutions Full time

    Job DescriptionJob DescriptionOneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly owned subsidiary of Oneida...

  • Antenna & General Maintenance Worker

    1 month ago

    Chesapeake, United States Oneida Technical Solutions Full time

    Job DescriptionJob DescriptionOneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly owned subsidiary of Oneida...

  • RIP Coordinator

    1 month ago

    Chesapeake, United States Kalman & Company, Inc. Full time

    Job DescriptionJob DescriptionKalman & Company is seeking a RIP Coordinator to work onsite in Chesapeake, VA at a government client site. This position will require eligible candidates to hold an Active Secret Clearance or higher. The Coordinator’s primary role is to maintain a professional rapport with the customer in order to coordinate Fit Test & Size...

  • System Administrator

    1 month ago

    Chesapeake, United States Oneida Technical Solutions Full time

    Job DescriptionJob DescriptionOneida Technical Solutions, LLC (OTS), was founded in 2014 and has established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across complex, highly regulated, and highly secure environments.Our innovative cyber capabilities and programs have made us trusted partners for...

  • Operations Coordinator

    3 weeks ago

    Chesapeake, Virginia, United States Sentara Full time

    City/State: Chesapeake, VA Overview: - Work Shift: First (Days) (United States of America) Sentara Home Infusion Pharmacy is currently looking for a full-time Operations Coordinator to become part of the team. - Shift: - Monday - Friday (8am - 5pm) As an Operations Coordinator at Sentara, you will offer assistance to the Director/Manager in a clinical...

  • Proposal Coordinator

    1 month ago

    Chesapeake, United States Aston Carter Full time

    Description: This individual will work closely with the international sales team to provide pre-sales support. - Prepare proposal response structure and drafts for completion by SMEs - Collaborate with Proposal Managers and Proposal Team to coordinate proposal responses - Complete assigned proposal documents and other proposal-related tasks - Lead DBE...

  • Sustainment Lead

    1 month ago

    Chesapeake, United States MI Technical Solutions Full time

    Job DescriptionJob DescriptionAs a Sustainment Lead on the Wireless Connectivity Solutions team, the incumbent will work with the team to design, implement, and maintain equipment installation projects in your area of responsibility (Hampton Roads, VA). Serve as the leading member of the Wireless Connectivity Sustainment team collectively responsible for the...

  • Technical Support Engineer

    3 weeks ago

    Chesapeake, United States ZZ Servers Full time

    Job DescriptionJob DescriptionTechnical Support EngineerAre you self-starter who is passionate about technology, Linux and Internet security? Are you looking to work with an ambitious team that will test and grow your skills? Would you like to get appreciated for your hard work and performance? Would you like to work with a team who is as much family as it...

  • Administrative Assistant

    3 weeks ago

    Chesapeake, United States MI Technical Solutions Full time

    Job DescriptionJob DescriptionJob Summary: Oversees day-to-day organizational tasks and facilitating efficient communication across an entire office or specific department. Responsibilities:Provide administration and communications support to staff members. Such support will include but is not limited to answering and directing telephone calls, monitoring...

  • Program Coordinator

    1 month ago

    Chesapeake, United States DEFTEC Corporation Full time

    Job DescriptionJob DescriptionProgram CoordinatorDEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. Our clients' critical missions inspire us, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and...

  • Program Coordinator

    4 weeks ago

    Chesapeake, United States DEFTEC Corporation Full time

    Job DescriptionJob DescriptionProgram CoordinatorDEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. Our clients' critical missions inspire us, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and...

  • Service Resource Coordinator

    3 weeks ago

    Chesapeake, Virginia, United States Damuth Trane Full time

    ShareShareEmailTweetShareDamuth Trane (Voted as one of the Best Places to Work in Virginia for 2024) is seeking a Service Resource Coordinator for our office in Chesapeake, Virginia.**Damuth Trane has provided comfort solutions for commercial, industrial, educational, government, and healthcare facilities since 1970. As the local Trane franchise, Damuth...

  • Infusion Clinical Coordinator

    2 weeks ago

    Chesapeake, United States Sentara Full time

    City/State Chesapeake, VA Overview Work Shift First (Days) (United States of America) Sentara Home Care Services - Chesapeake is now seeking an Infusion Pharmacy Coordinator! Hours: Monday-Friday, 8:00am - 4:30pm and 9:30am - 6:00pm. **THIS IS A ROTATING SHIFT THAT WILL CHANGE WEEKLY** This position is administrative and will consist of answering phones,...

  • Operations Coordinator

    3 weeks ago

    Chesapeake, United States Sentara Healthcare Full time

    City/State Chesapeake, VA Overview Work Shift First (Days) (United States of America) Sentara Home Infusion Pharmacy is currently seeking a full time Operations Coordinator to join the team! Shift: Monday - Friday (8am - 5pm) As an Operations Coordinator with Sentara, you will provide support to the Director/Manager in a clinical setting. This position's...

  • Operations Coordinator

    3 weeks ago

    Chesapeake, United States Sentara Healthcare Full time

    City/State Chesapeake, VA Overview Work Shift First (Days) (United States of America) Sentara Home Infusion Pharmacy is currently seeking a full time Operations Coordinator to join the team! Shift: Monday - Friday (8am - 5pm) As an Operations Coordinator with Sentara, you will provide support to the Director/Manager in a clinical setting. This position's...

  • family dollar vmi coordinator

    3 weeks ago

    Chesapeake, Virginia, United States Dollar Tree Full time

    Job Title:VMI Coordinator at Family DollarVMI Coordinators play a key role in ensuring a smooth inventory flow for assigned vendors, helping the company achieve its sales, profitability, and inventory turnover targets.This position involves managing and overseeing the distribution center replenishment activities of VMI Suppliers to meet or exceed annual DC...

  • Technical Trainer

    1 month ago

    Chesapeake, United States STRATASCORP Full time

    At StratasCorp, our mission strives to put employees first while still being recognized as a leader in the Department of Defense Information Technology sector. We believe in a continuing pursuit of customer satisfaction and operational excellence while exceling in service innovation. We are looking for employees who value corporate culture, leadership,...