Customer Service

6 days ago

Springfield, United States Central States Industrial Full time

Job Description:

CSI provides hygienic pipe, valves, fittings, pumps, and heat exchangers to industrial companies and industrial service providers. We are searching for a qualified candidate that has the ability and passionate commitment to collaborate with Business Development Leaders in their roles in order to ensure our customers’ satisfaction throughout the sales cycle. The position’s tasks vary, but primary focus is on customer requests for information, quoting, technical solutions, and order management.

Primary responsibilities include:

  • Develop and maintain rapport with customers, vendors, and internal customers
  • Communicate daily via phone and email throughout the sales cycle to ensure customer satisfaction
  • Process and manage quotes and orders to exceed customer expectations
  • Negotiate with vendors to maintain a profitable margin on orders

CSI employees are actively engaged in the company's culture, committed to our core values, and have a passion for excellence. A CSI employee is self-aware and open to coaching and learning.

This position requires mechanical aptitude, exceptional organizational skills, intermediate-to- advanced computer and keyboarding skills, and initiative. The ability to communicate and develop relationships with customers is critical. A successful Customer Advocate will be detail oriented, able to multi-task and will not be intimidated by the decision making requirements brought about by situational needs.

About CSI:

CSI provides state-of-the-art stainless-steel process equipment and service for the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company with a passion for providing superior customer service. Our work environment is rooted in respect, teamwork, continual learning, and growth... with a large dose of community and fun

We believe our employees are our greatest resource and are committed to investing in our team. We offer a wide range of benefits including health and wellness, paid time off, retirement planning and continuing education support. We also enjoy hosting company luncheons, casual Fridays, a wellness program and providing opportunities for volunteering in local community charitable events

Salary: $22 - $25 an hour

Required Experience:

Education/Training

  • High school diploma/GED
  • College credits; preferred
  • Bachelor of Science; preferred
  • Technical (mechanical) emphasis, preferred

Experience

  • 2+ years in customer service field
  • Order entry experience
  • 2+ years in sanitary process industry, desired

  • Industrial food or pharmaceutical experience, desired

With or without reasonable accommodation, the successful candidate must be able to remain in a stationary position for 90% of the workday, have close visual acuity, and constantly operate a computer and other office productivity equipment, such as a phone, copy/fax/scan machine, calculator, and computer keyboard and mouse.

CSI has a long standing policy of Equal Opportunity in employment. Our practice is to fill positions by selecting applicants who can perform the work in a competent and professional manner. We do not discriminate on the basis of age, sex, race, color, religion, national origin, sexual orientation, gender identity, protected veteran status, or individuals with disability. U.S. federal law requires completion of employment eligibility verification upon hire. CSI participates in E-Verify. Must have the right to work in the United States.

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