Customer Service Representative

5 days ago


Springfield, Illinois, United States Hertz Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Associate to join our team at Hertz. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer issues, and ensuring a positive customer experience.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to internal and external customers, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Issue Resolution: Identify and resolve customer issues in a fair and timely manner, ensuring customer satisfaction and loyalty.
  • Communication: Communicate effectively with customers, colleagues, and management, providing clear and concise information and updates.
  • Problem-Solving: Analyze and resolve customer complaints and issues, using problem-solving skills and knowledge of company policies and procedures.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives, providing support and assistance as needed.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 3+ years of customer service experience, with a focus on operations and sales.
  • Skills: Excellent customer service skills, with the ability to communicate effectively with customers and colleagues. Strong problem-solving and decision-making skills, with the ability to work independently and as part of a team.
Benefits
  • Competitive Salary: We offer a competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth, with a focus on developing our employees' skills and abilities.
  • Recognition and Rewards: We recognize and reward our employees' achievements and contributions, with a focus on teamwork and collaboration.


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