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Customer Service Representative

2 months ago

Springfield, Ohio, United States transitionworksllc Full time

**Customer Service Role at TransitionWorks LLC**

We are seeking a skilled Customer Service Representative to join our team at TransitionWorks LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and customers.

**About the Role:**

The Customer Service Representative will be the primary point of contact for our customers, handling inbound and outbound calls, emails, and other customer inquiries. You will be responsible for resolving customer complaints, answering questions, and providing solutions to customer issues.

**Responsibilities:**

• Respond to customer inquiries and resolve issues in a timely and professional manner

• Handle customer complaints and concerns in a empathetic and effective way

• Provide product and service information to customers

• Collaborate with internal teams to resolve customer issues

• Participate in special projects and assume new responsibilities as requested

• Develop and maintain a thorough knowledge of our products and services

• Stay up-to-date on industry trends and best practices

**Requirements:**

• Excellent customer service skills

• Strong communication and interpersonal skills

• Ability to work in a fast-paced environment

• Basic computer skills

• Strong problem-solving and critical thinking skills

• Ability to adapt to changing priorities and deadlines

• Ability to work well in a team environment

**Work Environment:**

Our office is a dynamic and fast-paced environment where you will have the opportunity to work with a talented team of professionals. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.