Current jobs related to Customer Service Representative - Miami - Maximus

  • Customer Service Representative

    2 days ago

    Miami, United States Doosan Corp Full time

    A Customer Service Representative will provide administrative sales and customer care support to a Distributor Network of 15-20, as the single point of contact for the Dealers commercial queries, requests, issues, claims etc. Good Customer Service ap Customer Service, Customer Service Representative, Representative, Order Fulfillment, Manufacturing, Sales,...

  • Customer Service Representative

    2 weeks ago

    Miami, United States Moon Moments Ltd Full time

    Customer Service Representative - Immediate Start | Paid Weekly On-site in Miami, FL A fantastic opportunity awaits in Miami, FL for an on-site Sales Customer Service Representative within our client's dynamic sales and marketing team. If you're passionate about driving sales and thrive on delivering top-notch service while achieving tangible results, we...

  • Customer Service Representative

    4 weeks ago

    Miami, United States SSM Services, inc Full time $45,000 - $55,000

    Job DescriptionJob DescriptionDue to our firm's adaptability, resiliency, and creativity, we maximized the relationships we have previously built in the wireless telecommunications industry and are setting ourselves up for new lucrative brand partnerships. In response to our business's continued growth, we are looking for a Customer Service...

  • Customer Service Representative

    4 weeks ago

    Miami, United States SSM Services, inc Full time $40,000 - $55,000

    Job DescriptionJob Description​​​​​Our Customer Service Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative will receive  hands-on training to become a...

  • Customer Service Representative

    3 weeks ago

    Miami, United States SSM Services, inc Full time $40,000 - $55,000

    Job DescriptionJob Description​​​​​Our Customer Service Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative will receive  hands-on training to become a...

  • Customer Service Representative

    1 week ago

    Miami, United States Smoothstar Tech Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Customer Service Representative Job SummarySmoothstar Tech is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to TurboTax customers via phone, email, and chat....

  • Customer Service Representative

    2 weeks ago

    Miami, United States A B Property Services, Inc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at A B Property Services, Inc.Job SummaryThe Customer Service Representative will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded. This role requires a strong ability to...

  • Customer Service Representative

    2 weeks ago

    Miami, United States blackinamerica Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Blackinamerica. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    1 week ago

    Miami, United States Inktel Direct Corporation Full time

    {"Job Title": "Customer Service Representative", "Job Description": "**Job Summary**We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Inktel Direct Corporation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and...

  • Customer Service Representative

    4 days ago

    Miami, United States i2k Digital Solutions Full time

    Company Description i2k Digital Solutions is a premier Large format printing company located in Doral, FL, specializing in large and small print projects for various industries. We are committed to exceeding our clients' expectations and bringing their visions to life. Our motto is #smartprinting, reflecting our dedication to innovative and high-quality...

  • Customer Service Representative

    1 week ago

    Miami, Florida, United States Envoy Air Inc. Full time

    Customer Service RepresentativeEnvoy Air Inc. is seeking a Customer Service Representative to join our team at the Miami International Airport. As a Customer Service Representative, you will be responsible for providing a high level of customer service to the traveling public by assisting passengers with their needs.Key Responsibilities:Welcoming customers...

  • Customer Service Representative

    1 week ago

    Miami, United States Inktel Direct Corporation Full time

    {"h1": "Customer Service Representative", "p": "At Inktel Direct Corporation, we are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through various communication channels.Responsibilities:* Provide timely and effective responses to...

  • Customer Service Representative

    4 days ago

    Miami, United States transitionworksllc Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at TransitionWorksLLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling claims, and resolving customer inquiries in a timely and professional...

  • Customer Service Representative

    1 week ago

    Miami, United States Pico Propane Full time

    Job SummaryThe Customer Service Representative will interact with customers by proactively addressing inquiries and resolving customer concerns in addition to providing service to customers at the bottle dock station. Our Customer Service Representatives are committed to Service, Efficiency and Safety.Key ResponsibilitiesInteract with customers via...

  • Customer Service Representative

    4 days ago

    Miami, United States Inktel Direct Corporation Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Inktel Direct Corporation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer...

  • Customer Service Representative

    1 week ago

    Miami, United States Fresh Form Draft Full time

    Customer Service RepresentativeDepartment: Synchro Speak Employment Type: Full Time Location: Miami, FL Compensation: $18.00 - $28.00 / hour DescriptionSynchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching,...

  • Customer Service Representative

    1 week ago

    Miami, United States Leeds Professional Resources Full time

    Responsibilities:- Provide exceptional customer support through phone, email, and chat channels, responding to customer inquiries in a timely and professional manner.- Utilize a variety of communication skills to effectively communicate with customers, including active listening and clear verbal communication.- Resolve customer complaints and concerns in a...

  • Customer Service Representative

    2 weeks ago

    Miami, United States Leeds Professional Resources Full time

    Responsibilities:- Provide exceptional customer support through phone, email, and chat channels, responding to customer inquiries in a timely and professional manner.- Utilize a variety of communication skills to effectively communicate with customers, including active listening and clear verbal communication.- Resolve customer complaints and concerns in a...

  • Customer Service Representative

    4 days ago

    Miami, United States Tucci Learning Solutions Full time

    Customer Service Representative Job DetailsJob Location: FL - Miami, FLPosition Type: Full TimeJob Category: Customer ServiceDescriptionThe Customer Service Representative is responsible for providing top-notch support to ecommerce customers who contact our team for assistance. This role requires excellent communication skills, attention to detail, and the...

  • Customer Service Representative

    1 week ago

    Miami, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "At Walmart, we're committed to providing exceptional customer service. As a Customer Service Representative, you'll play a vital role in ensuring our customers have a positive experience in our stores. Your responsibilities will include:Key Responsibilities:Smile, greet, and thank customers with a...

Customer Service Representative

4 months ago

Miami, United States Maximus Full time

Description & Requirements

Maxi mus is currently seeking Customer Service Representative s to support the Department of Education. The primary responsibiliti es will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalis m.

This is a remote position, but you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.

Training Schedule:

Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET. No time off is permitted during training.

Pay and Benefits:

  • Competitive pay rate based on the county in which you live
  • Additional bonuses available
  • Paid training
  • The opportunity to work from the comfort of your home
  • Supportive environment with peers who share your passion for improving people’s lives
  • A career path that unfolds based on how you want to grow within the company

Essential Duties and Responsibilities:

  • Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries.
  • Customer service is the primary function.
  • Calls are basic and routine.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Primary Responsibilities:

  • Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
  • Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
  • Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
  • Use computerized system for tracking, information gathering, and/or troubleshootin g
  • Support Contact Center expectations as well as departmental and corporate policies and procedures
  • Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
  • Assist with Credit Bureau Requests utilizing established processes and procedures
  • Refer escalated calls or inquiries to appropriate levels as needed

Minimum Requirements:

  • High School diploma or GED equivalent required
  • Minimum six (6) months customer service or administrative or call center experience required
  • Must be able to speak, read, and write in English fluently
  • Basic math and PC skills including MS Office applications required
  • Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
  • Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
  • Regular and predictable attendance is required
  • Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed

Additional Requirements as per Contract/Client:

  • Must reside in the U.S. and be a U.S. citizen
  • Must be able to pass a criminal background check
  • May be required to work scheduled holidays, overtime, and weekends
  • Must be able to effectively read a prepared / written script out loud
  • Cannot be in default on any federal student loans
  • Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
  • Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Home Office Requirements:

  • Internet speed internet of 25 mbps or higher required (you can test this by going to w ww.speedtest.n et)
  • Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
  • Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
  • All equipment will need to be picked up in our Jacksonville, FL office

Minimum Requirements:

  • High School diploma or equivalent with 6 months of customer service experience.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Hourly Base Pay Minimum for this Position

$17.20

Hourly Base Pay Maximum for this Position

$17.20