Executive Operations Coordinator

3 weeks ago

Baltimore, United States ZeroFox Full time

Opportunity Overview

Do you like tackling new challenges each day? Do you want to work in a fast-paced environment? ZeroFox seeks a trustworthy, motivated Executive Operations Coordinator in Baltimore, MD. We need a self-starter with exceptional organizational skills, problem-solving capability, ability to multitask, and positive, can-do / will-do attitude.

Role and responsibilities

  • Execute marketing-based programs to achieve retention growth targets, cross sell and upsell revenue, and strategic communications to segmented customer groups
  • Align with customer success and account management strategies and deliver strong campaigns that meet broader company goals
  • Strategize, manage, and execute recurring customer communications and engagements such as physical and digital user forums, newsletters and digital communities
  • Identify areas of opportunity for upsell and cross sell revenue and develop campaigns that deliver revenue-oriented results
  • Deliver exceptional customer experiences by collaborating with onboarding, support, enablement and success teams
  • Foster and grow a customer advocacy program that includes website review, case study, satisfaction survey and video testimonial tactics
  • Measure the ROI and impact of customer marketing activities globally on customer retention and growth outcomes

Required qualifications and skills 

  • Superior organizational skills and attention to detail
  • Ability to manage matters with sound judgment, confidentiality and discretion
  • Solid problem-solving, multitasking, organizational ability
  • Professionalism in manner and communication
  • Team player; team-oriented experience and approach
  • Excellent verbal and written communication skills
  • Ability to work independently and act proactively
  • Must be flexible and able to quickly react to last-minute changes
  • Willingness to learn and grow

Desired qualifications and skills

  • Google Calendar, Google Drive, and Zoom Fluency
  • 2-5 years of event planning experience, marketing experience or executive support 
  • Previous work at a technology firm
  • 4-year college degree

Professional Attributes

You quickly adapt and recommend improvements as needed

As a self-starter, when you find a problem, you fix it…you don’t wait for the next task

You’re used to producing superior work while meeting aggressive deadlines

ABOUT ZEROFOX

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

Equal Opportunity, Diversity & Inclusion We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

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